Kodiak Solutions
51-200 employees
Information Technology and Services
Software Development
Consulting
About Kodiak Solutions
Kodiak Solutions is a technology consulting and software development company specializing in delivering custom software solutions, cloud services, and IT consulting to businesses across various industries. Founded in 2015, the company focuses on leveraging modern technologies to help clients optimize operations, improve efficiency, and accelerate digital transformation. Kodiak Solutions offers expertise in cloud migration, application development, and managed IT services, aiming to provide scalable and innovative solutions tailored to client needs. With a strong commitment to quality and customer satisfaction, Kodiak Solutions serves mid-sized to large enterprises primarily in the United States.
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Description
- The Technical Support Analyst at Kodiak Solutions is responsible for supporting and implementing healthcare software products.
- The role involves learning technical skills to resolve customer support cases, understanding product datasets and codebases, and working within a team to deliver assigned tasks.
- The position emphasizes developing knowledge in Microsoft SQL, ticketing systems like ServiceNow, and cloud platforms such as Microsoft Azure or Snowflake.
- The role is suited for individuals early in their technology careers, with a focus on supporting healthcare finance, unclaimed property, risk management, and revenue cycle management solutions.
- The company aims to streamline complex financial operations for healthcare providers through innovative, cloud-based systems and data management tools.
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Requirements
- Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience
- 2-3 years of relevant experience in product support and/or product implementation
- Min 1 year of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
- Ability to develop product knowledge in a domain area, and across product lines
- Ability to work in a shifting environment while maintaining various levels of standardization and consistency
- Experience with ticketing system(s) preferably ServiceNow
- Experience with Microsoft Azure and/or Snowflake, a plus
- Technology certifications, a plus
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Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Vacation leave
- Sick leave
- Parental leave
- Remote work options
- Opportunities for professional development and certifications