Grabagun
1-10 employees
sports
ammo
guns
shopping
About Grabagun
User Posted Gun & Ammo Deals - Slickguns.com specializes in finding great deals online on Handguns, Ammo, Rifles, Shotguns and Accessories. We also have a great Hunting, Fishing, Outdoor and Survival Section. Our site is easy and free to use. Thanks for reading.
2 months ago
Customer Service Representative
Coppell, Texas - Remote
Full-time
Mid Level
Customer Service Representative
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Description
- At GrabAGun, every conversation is an act of stewardship. We believe that helping people purchase and own firearms responsibly safeguards freedom, builds confidence, and strengthens the communities we love. Our Customer Service Representatives are the human heartbeat of that mission, turning transactions into trusted relationships through humility, accuracy, and integrity.
- You will provide product information, order updates, and procedural guidance by phone, email, and chat. Maintain accurate order records, troubleshoot service issues, and relay customer insights to improve processes. The role requires a customer-service mindset, computer fluency, problem-solving skills, and firearms knowledge or willingness to learn.
- This is an on-site position located in Coppell, Texas, with a pay rate of $20 per hour. Citizenship requirements include being a US Citizen or Green Card Holder.
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Requirements
- Proven customer-service mindset and polished phone etiquette.
- Basic computer fluency (email, ticketing systems, order management tools).
- Problem-solving instincts and the ability to juggle multiple tasks without losing focus.
- Firearms knowledge or a willingness to learn.
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Benefits
- Not explicitly listed in the posting, but based on typical roles and the company's mission, benefits may include health insurance, paid time off, and other standard employment benefits. However, since the posting does not specify, the benefits array is empty.