GitLab Inc.
1001-5000 employees
About GitLab Inc.
GitLab Inc. is a web-based DevOps lifecycle platform that provides a single application for the entire software development and delivery lifecycle, including source code management, CI/CD, security, monitoring, and project management. Founded in 2011, GitLab's mission is to maximize the overall value delivered by teams while minimizing the time it takes to deliver that value; it offers both a hosted SaaS product and a self-managed offering. The company serves enterprises and developers, positioning itself as an all-in-one alternative to toolchains composed of multiple vendors and emphasizes transparency, remote-first culture, and open-source origins. GitLab is widely used across industries for accelerating software delivery, improving collaboration, and integrating security and compliance into the development workflow.
1 week ago
Director, Customer Success, EMEA
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Description
- GitLab is hiring a Director of Customer Success to lead the EMEA Customer Success Management & Architecture (CSMA) and Customer Success Engineering (CSE) organizations.
- The role is responsible for setting regional customer-success strategy, defining engagement and coverage models, establishing a single view of the customer journey, and ensuring adoption is tied to customer-defined business outcomes.
- The Director will integrate CSMA and CSE into a coordinated organization with clear roles and handoffs, develop scalable adoption programs (webinars, labs, office hours, adoption plays), partner with Professional Services for smooth handoffs from implementation to adoption, and focus CSE capacity on moments that improve adoption and time-to-value.
- Operational responsibilities include forecasting, capacity planning, KPI design, improving data quality across systems (Gainsight, Salesforce), handling escalations, and leading continuous improvement initiatives.
- The role also involves recruiting, developing, and retaining distributed teams across multiple countries, creating career paths and enablement plans, and fostering an inclusive, high-trust all-remote culture while collaborating with regional Sales, Renewal Management, Product, Engineering, Support, Marketing, and global Customer Success leaders.
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Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Remote work (all roles are remote)
- Benefits to support your health, finances, and well-being