Gcore
201-500 employees
About Gcore
Gcore is a global IT infrastructure provider specializing in content delivery network (CDN) services, cloud computing, and cybersecurity solutions. Founded in 2014, the company offers a wide range of products including cloud hosting, edge computing, DDoS protection, and streaming services designed to optimize digital content delivery and enhance online security. Gcore operates a global network of data centers and points of presence, enabling low-latency and high-performance connectivity for clients worldwide. Their mission is to empower businesses with reliable, scalable, and secure digital infrastructure to support their growth and digital transformation initiatives.
21 hours ago
Technical Support Engineer (Edge Cloud)
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Description
- Your Responsibilities: Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
- Provide consultations regarding our products and services in Edge Cloud.
- Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
- Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
- Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
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Requirements
- 1+ year of Technical Support experience
- English level B2 or higher
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- Good theoretical and hands-on experience with Linux (Ubuntu or CentOS)
- Good hands-on experience with API
- Knowledge of monitoring tools such as Grafana
- Good customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
- Nice to have: Experience with SQL
- Understand on what OpenStack is and experience with it, or with other opensource Cloud infrastructure software
- Familiar with ITIL best practices and know how to work and solve incidents
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Benefits
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family
- 5 additional vacation days
- Additional fully paid sick leave days
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options
- Team sports activities