EcoVadis
501-1000 employees
Sustainability Consulting
Environmental Services
Information Technology and Services
Supply Chain Management
About EcoVadis
EcoVadis is a global leader in business sustainability ratings, providing companies with comprehensive assessments of their environmental, social, and ethical performance. Founded in 2007, EcoVadis offers a collaborative platform that enables organizations to monitor and improve sustainability practices across their supply chains. Their mission is to empower companies worldwide to drive sustainable procurement and responsible business practices, helping reduce risks and enhance transparency. EcoVadis serves a broad range of industries by delivering actionable insights and benchmarking tools that support corporate social responsibility and compliance initiatives.
2 months ago
Customer Rating Experience Associate
Full-time
Mid Level
Customer Rating Experience Associate
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Description
- You will support the Evaluation Services (EVS) Inquiry Center team in explaining assessment results to companies rated by EcoVadis on their sustainability performance, presenting methodology, providing contextual information, and maintaining constructive discussions.
- The role includes acting as a point of contact for assessment-related questions, ensuring deadlines are met, supporting live sessions, and helping customers utilize the scorecard effectively.
- You will collaborate with other departments to maximize transparency and customer satisfaction, develop trusted relationships with key stakeholders, and provide feedback for service and product improvements.
- The job demands analytical, technical, organizational, and soft skills, with a focus on autonomy, best practice development, issue identification, and utilizing AI tools to increase efficiency.
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Benefits
- Support with all the necessary office and IT equipment.
- Flexible working hours.
- Wellness allowance for mental and physical wellbeing.
- Access to professional mental health support.
- Referral bonus policy.
- Learning and development opportunities.
- Participation in sustainability events and community involvement.
- Peer recognition program.
- Employee-led resource groups.
- Optional (fully covered or co-financed) health care and life insurance.
- Multisport card.
- Kafeteria.
- Lunch card.
- Hybrid work organization.
- Remote work from abroad policy.
- Internet and Electricity bill allowance.
- Additional day for community service when volunteering.