delivery-hero-se
delivery-hero-se

500-1k employees

WebsiteLinkedIn
internet
food-delivery
logistics
restaurant-industry
consumer-internet
consumers
delivery
e-commerce
ecommerce
hospitality
information-technology
leisure
online-food-ordering
restaurant-delivery
same-day-delivery
services
software
supply-chain
takeout-software
technology
tourism
travel
About delivery-hero-se

Founded in Berlin in 2011, Delivery Hero is an online food-ordering service operating worldwide in 47 countries. We promote delivery service in the digital age, helping our customers find their favorite foods easily and conveniently from home, from work, or on the road. Through our website or via our app, we provide an overview of all the restaurants and delivery services. We have more than 6000 employees globally, with 1000 staff members working in our Berlin headquarters. Want To Work At Delivery Hero? We are headquartered in Berlin, Germany - the start-up capital of Europe. Delivery Hero has a strong commitment to building a corporate culture of diversity and innovation. Diversity is a key pillar for our success. Our international team from more than 70 nationalities already operates across 5 continents. At Delivery Hero, you'll be on a mission with us to create amazing takeaway experiences. You can feel that we're going through a big transition from a traditional start-up to growth-stage mastery with all the fun that goes with that. We work hard and have fun at the same time. Weekly perks and activities include fresh fruits, a knowledge exchange program, and a corporate football team. Milestones are celebrated with special parties and events throughout the year. Delivery Hero provides new employees with visa assistance and the necessary work permits and accredited language courses are available for all employees. If you think you have what it takes to join our mission, please check out our open positions at www.deliveryhero.com/career.

4 days ago

Rider Support Specialist

Full-time
Mid Level
Rider Support Specialist

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Description
  • Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door.
  • We operate in around 65 countries worldwide.
  • Headquartered in Berlin, Germany.
  • Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
  • As a Rider Support Specialist for our Internal Fleet, you will play a key role in ensuring an outstanding experience for our riders by managing support requests and transforming insights into operational improvements.
  • You won’t just solve tickets — you’ll identify patterns, detect pain points, and help us build better processes for our courier ecosystem.
  • Manage and resolve rider support requests through our internal ticketing tool with speed and quality.
  • Act as a key point of contact for internal fleet riders, ensuring a smooth and reliable experience.
  • Identify recurring issues and escalate them with actionable insights.
  • Proactively suggest and implement process improvements based on rider feedback.
  • Collaborate with Local Ops and Fleet teams to optimize workflows and reduce friction.
  • Monitor KPIs related to support performance (response time, resolution time, satisfaction).
  • Help build scalable processes to improve efficiency and rider experience.

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Requirements
  • 2-3+ years of experience in Customer Support, Customer Service or similar roles
  • Experience working with CRM or ticketing tools (Zendesk, Salesforce, Freshdesk or similar)
  • Strong ability to manage high volumes of tickets with speed and accuracy
  • Excellent written communication skills in Spanish and English
  • Problem-solving mindset with the ability to identify root causes, not just symptoms
  • Experience in Operations, Logistics or fast-paced environments is a strong plus
  • Data-driven mindset comfortable identifying trends and proposing improvements
  • Autonomous, organized, and highly proactive profile

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Benefits
  • Strong culture and non-vanilla personality
  • A true Talent House where you can grow fast
  • A company committed to being a force for good