ClickHouse
201-500 employees
Information Technology
Software Development
Data Analytics
Database Management
About ClickHouse
ClickHouse is a high-performance, open-source columnar database management system designed for online analytical processing (OLAP). Founded in 2021, the company focuses on enabling real-time analytics at scale by providing a fast, scalable, and efficient database solution that supports complex queries on large volumes of data. ClickHouse serves enterprises and developers who require rapid data processing and insights, positioning itself as a leading technology in the big data and analytics space. The company’s mission is to empower organizations to make data-driven decisions faster by delivering cutting-edge database technology that combines speed, reliability, and scalability.
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Description
- ClickHouse is seeking a Technical Support Engineer to support and guide users, customers, and prospects through support tickets, chat, Slack, community, and meetings.
- The role includes developing solutions based on ClickHouse Cloud and open-source, creating documentation, and collaborating with support, engineering, and product teams.
- The engineer will deliver first-line technical support, build trusted relationships, and help improve support processes.
- Candidates should have technical breadth in ClickHouse or related domains like SQL, OLAP, cloud-native SaaS, and distributed systems, with experience in roles such as Support Engineer, Database Administrator, or Solutions Engineer.
- Strong communication skills, remote work readiness, and a proactive mindset are essential.
- Bonus points include experience with ClickHouse, OSS technologies, cloud providers (Azure, GCP, AWS), and data pipelines like Kafka or Spark.
- The role offers a competitive salary, flexible work environment, healthcare, stock options, time off, and global company gatherings.
- ClickHouse values diversity and provides equal employment opportunities.
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Requirements
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse such as SQL databases, OLAP, cloud-native SaaS, distributed systems
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Availability to deliver high-quality 24x7 support in a global, distributed environment
- Strong written and verbal English communication skills
- Ability to work fully remote with reliable connectivity
- Teamwork, global engagement, empathy, and problem-solving mindset
- A sense of adventure and urgency in building scalable, high-performing databases
- Ability to build trusted relationships with colleagues, customers, and partners
- Self-driven, curious, eager to learn and grow
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Benefits
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly
- Healthcare - Employer contributions towards healthcare
- Equity in the company - Stock options for new team members
- Time off - Flexible time off in the US, generous entitlement in other countries
- A $500 Home office setup for remote employees
- Global Gatherings – Opportunities to engage at company-wide offsites