Blue Mantis
1-10 employees
About Blue Mantis
We are Blue Mantis, an enthusiastic design studio based in Leeds offering affordable and effective creative solutions for all types of business. Blue Mantis is an ingenious collaboration between a developer and a designer, combining innovative project management and customer support roles whilst offering a wealth of experience, creative design and solid technical skills. Our small but efficient size allows us to provide a friendly, honest and reliable service. We really value our clients, aiming to build strong relationships. Our objective is to provide you with a competitive web presence as well as providing a full range of design services to help your business succeed. We enjoy working on all types of projects as you can see from our portfolio. So have a browse through our range of services or get in touch to talk about how we can work with you.
2 months ago
Senior Technical Account Manager
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Description
- We are seeking a strategic and customer-focused Senior Technical Account Manager (TAM) with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor to high-value clients. The ideal candidate will have a good understanding of enterprise IT infrastructure, a strong customer orientation and a willingness to roll up their sleeves when necessary.
- Key Responsibilities include acting as the primary technical escalation point, understanding client business goals, reviewing system health reports, collaborating with support and engineering teams, communicating complex technical issues, supporting ITIL-based processes, and coordinating with offshore NOC teams.
- Skills required include managing Windows Server environments, network device configuration, cloud solutions on Azure and AWS, virtualization technologies like VMWare, and strong customer-facing and strategic skills. Soft skills include excellent communication, presentation, documentation, and self-motivation.
- The salary range is $130,000 - $150,000 per year, based on market pay structures and individual qualifications.
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Requirements
- Experience managing and administering Windows Server environments
- Strong knowledge of network device configuration and administration
- Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments
- Experience with virtualization technologies, including VMWare
- Proven success in a Technical Account Manager or customer-facing engineering role
- Solid grasp of ITIL processes and incident, change, and problem management
- Ability to interpret system metrics and translate into business actions
- Excellent communication and interpersonal skills
- Strong presentation and documentation abilities
- Self-motivated, organized, and able to work independently and collaboratively
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Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plans
- Paid time off (PTO)
- Vacation leave
- Sick leave
- Remote work flexibility