Beyond Finance
201-500 employees
Financial Services
Debt Relief
Consumer Finance
About Beyond Finance
Beyond Finance is a financial services company specializing in debt relief and consumer finance solutions. Founded in 2009, the company aims to help consumers reduce and manage their debt through personalized debt settlement programs and financial education. Beyond Finance leverages technology and expert negotiation to provide affordable and effective debt relief options, positioning itself as a trusted partner for individuals seeking financial freedom. The company operates primarily in the United States and is committed to improving financial wellness for its clients.
2 months ago
Customer Service Representative
Full-time
Mid Level
Customer Service Representative
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Description
- At Beyond Finance, we've made it our mission to help everyday Americans escape the cycle of debt and achieve a brighter financial future.
- The Customer Service Representative serves as the primary contact for clients in hardship programs, guiding them from enrollment to graduation with a positive, caring attitude.
- The role involves responding to client requests via high-volume calls, troubleshooting technical issues, maintaining client relationships, and collaborating with other departments.
- The position is remote, requiring strong communication skills, technical proficiency, and a reliable internet connection.
- The role includes completing a four-week training program and delivering superior customer service to ensure client satisfaction and retention.
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Requirements
- Minimum 1 year relevant call center experience
- Bilingual - Spanish (preferred / not required)
- Reliable, high speed internet connection with ethernet
- Strong computer technical skills with the ability to learn and navigate complex systems
- Excellent communication skills (written, verbal, and listening)
- Understanding, active listening, patience, empathy, and kindness to customers
- Strong interpersonal skills and ability to handle routine and complex inquiries
- People-focused approach and solution mindset
- Effective at time management, planning, and organizing tasks
- Ability to work from home in a distraction-free environment
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Benefits
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
- Uplifting, collaborative work environment
- Benefits that reflect employee value