Automattic
1001-5000 employees
software-development
content-management
web-developing-platforms
open-source-technology
digital-publishing
e-commerce
social-media-services
arts
blogging-platforms
consumer-internet
consumers
content
digital-media
entertainment
forums
information-technology
internet
media
professional-services
services
social-clubs
social-media
web-cms
web-design
About Automattic
Automattic wants to make the web a better place. Our family includes Jetpack, WooCommerce, Longreads, WordPress.com, and more. With WordPress.com, you can create beautiful websites and blogs for free and enhance those sites with our premium services. A fully distributed company, Automattic - celebrating ten years in 2015 - has over 500 staff in more than 50 countries. We're hiring!
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Description
- At WooCommerce, we’re on a mission to democratize commerce.
- Millions of merchants around the world build their businesses with our open-source platform—and we’re scaling how we support them.
- WooCommerce already powers nearly 10% of all websites on the web.
- It’s instantly available to the WordPress hosting platform, which powers over 40% of the web today.
- As one of the fastest growing areas of Automattic, we’re expanding and looking for an experienced Sales & Solutions Engineer to join our Sales and Customer Success team.
- This role is critical to building on our momentum, driving high-value merchant deals, and leveraging our product and technical expertise to secure technical wins.
- You will work with Account Executives, support onboarding, conduct architecture reviews, and help expand existing high-value accounts.
- Responsibilities include demonstrating WooCommerce’s value, leading workshops, supporting high-value implementations, maintaining CRM hygiene, collaborating on GTM strategy, providing revenue feedback, delivering ROI analyses, and creating demos and playbooks.
- The role requires a strong technical background, experience in enterprise B2B sales engineering, and excellent communication skills.
- You will also work on aligning product feedback, supporting sales training, and enabling the sales team to succeed.
- The position is fully remote, with a focus on candidates in the US, Canada, UK, and Ireland.
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Requirements
- 4+ years of midmarket or enterprise B2B sales engineering or solution architecture experience, driving technical wins with individual or team quota-carrying experience in Ecommerce, PaaS/SaaS, or platform selling, with consistent attainment against annual targets.
- Success co-selling with AEs and collaborating with CS, Professional Services, Product, and Partnerships to land/expand complex accounts.
- Excellence in discovery and storytelling: you simplify complex trade-offs, whiteboard clearly, and tailor demos to executive, commercial, and technical stakeholders.
- Strong command of consultative and value-based selling skills, including discovery, total cost of ownership, and return on investment analysis.
- Strong understanding of enterprise software, IT landscapes, and content management systems.
- Strong understanding of AI-driven and agentic commerce trends, and how data, APIs, and extensibility support automation, personalization, and AI-assisted buyer experiences.
- Fluency across web architectures (REST APIs, webhooks, SSO, caching/CDN, performance), payments (auths, chargebacks, settlement, reconciliation), and data/privacy fundamentals.
- Developer-level literacy (you can read code samples, use Postman, and speak in API), even if you’re not shipping production code.
- Comfortable in a high-growth, builder environment. You can operate with imperfect data, roll up your sleeves, and still deliver clean execution to create impact.
- Excellent communication and presentation skills, written and verbal, with the ability to simplify technical concepts for non-technical stakeholders.
- High integrity, ownership, and a team mindset. You share wins, ask for help early, and put the merchant outcome first.
- Demonstrated ability to work with cross-functional teams as needed for resources, support, and feedback.
- Team player with a winner’s mentality, combined with excellent interpersonal skills and leadership presence.
- Highly technical and curious to know, grow, and learn more. Self-motivated with a drive to achieve revenue and growth targets.
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Benefits
- Fully remote work environment
- Open vacation policy
- Competitive salary (range $140,000-$175,000 USD)
- Benefits page with country-specific benefits (not specified in detail)