AutoDS
50-200 employees
e-learning-providers
software-development
retail
technology-information-and-internet
drop-shipping-software
software
About AutoDS
AutoDS is all in one Dropshipping tool which automates - price/stock monitoring, product finding & importing, automated orders, all with full customer support. Start for $1
7 months ago
Customer Support Agent
Full-time
Mid Level
Customer Support Agent
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Description
- AutoDS, recently acquired by Fiverr, is revolutionizing eCommerce with innovative tools for online sellers worldwide.
- The Customer Support Agent will act as a key contact for users, providing product and service information, resolving issues efficiently, and developing deep knowledge of AutoDS’s platform.
- Responsibilities include managing support tickets, building rapport with customers, documenting interactions, and adapting to different workflows.
- The role is deeply technical, requiring a strong understanding of the platform, excellent communication skills in English, and the ability to handle multiple products and pipelines.
- The position is fully remote, with a focus on delivering high-quality customer service in a dynamic environment.
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Requirements
- Proven customer support experience (technical preferred)
- Strong technical aptitude, with eagerness to learn new platforms and tools
- Familiarity with CRM systems and standard support practices
- Excellent communication and presentation skills in English (spoken and written)
- Customer-focused, adaptable, and able to handle a range of personalities and situations
- Strong multitasking abilities, with excellent time management and prioritisation skills
- Ability to work full-time within assigned shift patterns, with occasional flexibility if required
- Ability to work under a b2b contract
- Fully remote role—requires a reliable computer and a stable internet connection
- Strong ability to switch between different products, workflows, and communication styles efficiently
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Benefits
- Remote work opportunity
- Flexible shift patterns
- Opportunity to develop deep technical expertise
- Work with a global team in the eCommerce industry