Assist World
51-200 employees
Information Technology and Services
Business Process Outsourcing
Customer Service
About Assist World
Assist World is a global provider of business process outsourcing and customer service solutions, specializing in delivering high-quality support services to clients across various industries. Founded in 2017, the company focuses on leveraging technology and skilled human resources to enhance customer experience and operational efficiency. Their services include customer support, technical assistance, and back-office operations, tailored to meet the unique needs of each client. Assist World aims to be a trusted partner for businesses seeking to optimize their customer engagement and streamline processes through innovative outsourcing solutions.
1 day ago
Legal Client Services & Intake Specialist
Full-time
Mid Level
Client Services Specialist
Open LazyApply and auto-apply to jobs like this in one click
📋
Description
- Serve as the first point of contact for a small real estate law firm handling legal receptionist duties, client intake and client relations; answer incoming calls and enquiries, qualify and record intake information, schedule consultations, refer unsuitable matters, support existing clients and referral partners, and help design and build a structured intake process and systems for the firm using tools like Clio, HubSpot, QuickBooks Online, Microsoft Teams and OneDrive.
🎯
Requirements
- Previous experience in a law firm (strongly preferred)
- Experience with legal intake
- Experience with legal reception
- Experience with client onboarding
- Experience with law firm administration
- Experience in client services
- Experience in lead qualification
- Experience scheduling consultations and managing incoming enquiries
- Comfortable speaking to people on the phone and asking questions rather than simply taking messages
- Experience with real estate law preferred (or strong legal intake background in another area)
- Confidence on the phone, friendly and professional manner
- Good listening skills and ability to ask questions and think on your feet
- Ability to learn a new area of law and make sensible escalation decisions
- Willingness to design, document and improve intake processes and train junior team members
- Familiarity or willingness to work with systems such as Clio, HubSpot, QuickBooks Online, Microsoft Teams and OneDrive
🏖️
Benefits
- 100% remote
- $50 birthday bonus
- $200 testimonial bonus
- Remote work (100% REMOTE)