Appfire
201-500 employees
Information Technology and Services
Software Development
Enterprise Software
About Appfire
Appfire is a global leader in enterprise software solutions, specializing in developing and delivering apps and tools that enhance collaboration and productivity on platforms like Atlassian. Founded in 2010, Appfire offers a broad portfolio of products that help teams automate workflows, manage projects, and improve software development processes. The company is committed to innovation and customer success, serving thousands of customers worldwide with a focus on scalable, user-friendly software solutions.
4 days ago
Senior Partner Program Operations Manager
Full-time
Senior
Partner Program Manager
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Description
- At Appfire, we believe that great work happens when people get to choose how they work.
- After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all.
- We’re a team of 800+ employees, working remotely across 28 countries.
- Our flagship products include: Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture.
- Appfire is seeking a detail-oriented and analytically minded Partner Program Operations Manager to power the operational engine behind Appfire’s channel partner program.
- This role is responsible for the systems, data, and processes that keep the partner program running smoothly—from portal access and program compliance tracking to LMS administration, support ticket management, and program performance reporting.
- Reporting to the Sr.
- Manager, Partner Programs on the Channel Marketing and Programs team, this role sits at the intersection of operations, data, and partner experience.
- The ideal candidate brings strong analytical instincts, a systems-oriented mindset, and a proactive approach to surfacing insights that enable data-driven decisions.
- If you are energized by bringing order to complexity and thrive in an operational role with real program impact, this role is for you.
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Requirements
- 4+ years of experience in program operations, partner operations, channel operations, or a related field within a B2B SaaS or technology environment.
- Strong analytical skills with demonstrated ability to build reports, track KPIs, and translate data into clear, actionable recommendations for stakeholders.
- Experience administering partner portals, CRM systems, or partner relationship management (PRM) platforms.
- Familiarity with LMS platforms and experience loading, configuring, and tracking course content (Appfire University or similar).
- Excellent organizational skills and attention to detail, with the ability to manage multiple operational workstreams simultaneously without losing accuracy.
- Comfortable managing support queues and working through ambiguous or complex partner issues with a solutions-oriented mindset.
- Strong cross-functional collaborator who can work effectively with channel, marketing, sales, and technology teams.
- Proficiency with data and reporting tools such as Salesforce, Excel, Google Sheets, Tableau, or similar platforms.
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Benefits
- Work in a product-first SaaS B2B environment focused on building and scaling solutions for large enterprise customers
- Deliver meaningful, high-impact work that directly influences product direction and customer success
- Every Appfire team member is eligible for company equity, fostering a true sense of ownership and connection to our growth.
- Volunteering - Every employee receives 3 fully paid days each year to participate in Appfire Town, our Corporate Social Responsibility (CSR) program supporting local communities.
- Private Healthcare, Sport allowance, and additional local benefits
- Flexibility that fits how you work best - the role is remote and can be based in the US, Canada, UK, Poland or Spain