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AKUITY - An ICS Company
11-50 employees
About AKUITY - An ICS Company
Founded in 1986, ICS Solutions Group was previously known as Integrated Computer Solutions. Due to growth and expansion into other technologies and markets, ICS has re-branded itself represent the different technologies and solutions we provide. ICS works alongside its clients to develop solutions to meet all of their technology and telecommunications needs. While technology has changed greatly over the past three decades, our goals and mission have remained the same: ICS is committed to integrity, innovation, and the most personalized, proactive, and professional customer service in the IT industry. Today’s technology demands urgency and reliability. Here at ICS, we have a passionate, talented team that is dedicated to providing top-notch IT and telecommunications services. With offices in New York and Massachusetts, our team of nearly 150 people are ready to help you. Formerly AKUITY Technologies, founded in 1988, a trusted Advisor and Technology Partner to organizations all over New England. AKUITY delivers complete technology solutions to businesses, municipalities, healthcare, educational institutions and non-profit organizations. AKUITY delivers a full scope of IT products and services including storage and virtualization, managed and help desk services, Voice over IP, procurement and more. Our services enable organizations to stay competitive by focusing on their core business as we deliver dependable IT infrastructures that are optimized to meet their needs. AKUITY is an authorized vendor on the State of Massachusetts ITC47, ITT50 and ITS53 contracts. AKUITY is authorized to provide Information Technology maintenance, integration and incidental hardware, as well as sales and service of converged voice and data communication systems, equipment, and associated software, peripherals, and accessories to municipalities and departments within the State of Massachusetts.
4 days ago
Technical Support Engineer
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Description
- Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev.
- The three were founding engineers at Applatix, which launched the Argo project in 2017.
- After Applatix’s acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF).
- Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate application delivery on Kubernetes.
- Following Argo’s widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities.
- Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-source roots.
- We actively contribute to Argo, support the community, and promote its adoption at every opportunity.
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Requirements
- 2+ years of experience in a customer-facing support role.
- Experience configuring and troubleshooting Kubernetes infrastructure.
- Hands-on experience with Argo CD in a professional setting.
- Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
- A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
- Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
- A proactive, strategic mindset, anticipating issues and designing scalable solutions.
- Strong systems thinking skills and the drive to identify root causes.
- Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts).
- Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE).
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Benefits
- Open-source software advocacy.
- Supportive and collaborative company culture.
- Equal opportunity employer.