20four7VA
201-500 employees
Business Process Outsourcing
Virtual Assistant Services
Information Technology and Services
About 20four7VA
20four7VA is a global business process outsourcing company specializing in providing virtual assistant services to businesses of all sizes. Founded in 2010, the company offers a wide range of remote staffing solutions including administrative support, customer service, digital marketing, and IT support. Their mission is to empower businesses by delivering highly skilled virtual assistants who help improve operational efficiency and reduce costs. With a strong focus on quality and client satisfaction, 20four7VA serves clients worldwide, leveraging technology and a dedicated workforce to support business growth and scalability.
21 hours ago
CPT-11308 Customer Service & Client Success Virtual Assistant
Full-time
Entry Level
Customer Service Representative
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Description
- 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
- A growing Florida-based home inspection company is seeking a Customer Service & Client Success Virtual Assistant to serve as the primary point of contact for inbound client inquiries while supporting administrative operations and client relationship management.
- This role is heavily customer-service focused.
- The Virtual Assistant will answer inbound calls, respond to texts and emails, schedule inspections, verify online orders, and provide an exceptional customer experience from the first interaction through project completion.
- When call volume is lighter, the VA will support outbound customer follow-up, request Google reviews, maintain client relationships, prepare reports, assist with proposal generation, and complete general administrative tasks.
- The ideal candidate is personable, confident on the phone, highly organized, and capable of learning the company's processes quickly without requiring prior home inspection experience.
- The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
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Requirements
- Previous customer service experience required
- Sales support or inside sales experience preferred
- Experience handling inbound phone calls required
- Administrative or executive assistant experience preferred
- Strong written and verbal English communication skills
- Comfortable learning new software and business processes
- Home inspection or property-related experience is not required but a plus
- Bilingual English/Spanish is a plus but not required
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Benefits
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you