Support Technician

With a track record of developing 50+ games across multiple formats based on household IP from Doctor Who to LittleBigPlanet, we are a World Class independent video games developer. The sensitive, creative and intelligent use of Licensed IP has become one of Sumo Digital's core competencies. The company has grown exponentially over a period of 14 years from 15, to 450 people spread across our three studios in Sheffield UK, Nottingham, UK and Pune, India making us one of the largest employers in the UK games industry. In 2016 alone, we announced 2 incredible partnerships with Koch Media and IO Interactive, as Sumo began work on both Dead Island 2 and Hitman respectively. In the same year we also announced the development of our debut IP, Snake Pass, coming to market in early 2017. Previously we have developed flagship 1st party titles for Microsoft - Forza Horizon 2, and Sony - LittleBigPlanet 3 (PlayStation 4, PlayStation 3). We follow the opportunities and respond based on our experience, mitigating the risk as much as possible for our clients, whilst delivering the best game we can in collaboration with them. Sumo Digital was recently announced as the winner of the 'Best Large Independent Studio'​ award at the 2016 TIGA awards, an award that only goes to compliment our previous DICE and BAFTA award nominations. If you want to make great games with us please upload your CV at:

Sumo Leamington, established in 2019, is seeking a proactive IT Support Technician to join their IT Service Delivery team. The role involves supporting desktop hardware, managing Microsoft 365 and Entra ID environments, and supporting multiple studio locations including Sheffield, Nottingham, Leeds, and Newcastle. Responsibilities include troubleshooting, device setup, license management, incident logging, security updates, documentation, and delivering high-quality user support. The ideal candidate will have proven experience in IT support, strong knowledge of Microsoft 365, Entra ID, hardware troubleshooting, and ITSM tools. Desirable skills include automation, scripting, and ITIL certification. The company offers a flexible benefits package including bonuses, health insurance, flexible working, paid time off, health and wellness programs, development days, and various perks. Sumo emphasizes diversity, inclusion, and a supportive environment.

A proactive and technically skilled IT Support Technician role supporting the group's studios with desktop hardware, Microsoft 365, and Entra ID environments.

Technical Support Analyst

United Kingdom

Sumo Leamington, established in 2019, is seeking a proactive IT Support Technician to join their IT Service Delivery team. The role involves supporting desktop hardware, managing Microsoft 365 and Entra ID environments, and supporting multiple studio locations including Sheffield, Nottingham, Leeds, and Newcastle. Responsibilities include troubleshooting, device setup, license management, incident logging, security updates, documentation, and delivering high-quality user support. The ideal candidate will have proven experience in IT support, strong knowledge of Microsoft 365, Entra ID, hardware troubleshooting, and ITSM tools. Desirable skills include automation, scripting, and ITIL certification. The company offers a flexible benefits package including bonuses, health insurance, flexible working, paid time off, health and wellness programs, development days, and various perks. Sumo emphasizes diversity, inclusion, and a supportive environment.Requirements:<ul><li> Proven experience in an IT support or service desk role.</li><li> Strong knowledge of Microsoft 365 applications and services.</li><li> Experience with Entra ID / Azure Active Directory (user and license management).</li><li> Familiarity with desktop and laptop hardware troubleshooting.</li><li> Proficiency with ITSM tools for ticket logging and resolution tracking.</li><li> Understanding of SLAs and service-oriented support delivery.</li><li> Excellent communication and documentation skills.</li><li> Experience with IT process automation or scripting (desirable).</li><li> Knowledge of software deployment and device compliance tools (desirable).</li><li> ITIL Foundation certification or equivalent (desirable).</li></ul>Benefits:<ul><li> Defined Annual Bonus scheme</li><li> Flexible benefits allowance (to purchase add-on benefits)</li><li> Salary sacrifice pension</li><li> Employee referral scheme (up to £1,000)</li><li> Financial/home buying consultations</li><li> Workplace ISA and schemes for tech loans, cars, bicycles</li><li> Flexible working</li><li> 21 free choice days holiday, bank holidays, birthday off, duvet days</li><li> Christmas shutdown (Christmas Eve to New Year)</li><li> Options to buy or sell +5/-5 days annual leave</li><li> Dental insurance</li><li> Income protection</li><li> Life assurance</li><li> BUPA private healthcare</li><li> Leading EAP programs (Remote GP, Mental Health, Physio)</li><li> Critical illness cover</li><li> Health cash plan</li><li> Funded flu vaccines/eye tests</li><li> Dedicated learning days and volunteering day</li><li> In-studio perks, care packages, studio days out, social activities, sabbaticals, gaming subscription</li></ul>

Sumo Digital

Technical Support Analyst A proactive and technically skilled IT Support Technician role supporting the group's studios with desktop hardware, Microsoft 365, and Entra ID environments. Sumo Leamington, established in 2019, is seeking a proactive IT Support Technician to join their IT Service Delivery team. The role involves supporting desktop hardware, managing Microsoft 365 and Entra ID environments, and supporting multiple studio locations including Sheffield, Nottingham, Leeds, and Newcastle. Responsibilities include troubleshooting, device setup, license management, incident logging, security updates, documentation, and delivering high-quality user support. The ideal candidate will have proven experience in IT support, strong knowledge of Microsoft 365, Entra ID, hardware troubleshooting, and ITSM tools. Desirable skills include automation, scripting, and ITIL certification. The company offers a flexible benefits package including bonuses, health insurance, flexible working, paid time off, health and wellness programs, development days, and various perks. Sumo emphasizes diversity, inclusion, and a supportive environment. Support Technician IT Support Sumo Digital computer-games video-game-development computer-software consumers developer-platform games gaming information-technology licensed-content services video-games Leamington Spa

This full-time, permanent position based in Leamington Spa involves providing IT support across multiple studios, troubleshooting hardware, managing user accounts, and contributing to IT initiatives. It emphasizes customer service, operational excellence, and continual learning.

Lead Narrative Designer

Lab42 Games, a UK-based cross-platform game developer, is seeking a Lead Narrative Designer for a 12-month fixed-term contract. The role involves leading the narrative team, working closely with the Studio Director, Design Director, and Game Writer to create high-quality game narratives, establish themes, and support the overall game vision. Responsibilities include writing dialogue and supporting content, editing, implementing Ink scripts, supporting technical pipelines, and ensuring narrative alignment with game design. The candidate will also manage team members, support game pitches, and contribute to the creative process. The company emphasizes a positive, ethical studio culture with a focus on work-life balance, diversity, inclusion, and employee wellbeing.

Lead and direct the narrative team in creating and delivering game narratives for a fixed-term contract at Lab42 Games.

Lab42 Games, a UK-based cross-platform game developer, is seeking a Lead Narrative Designer for a 12-month fixed-term contract. The role involves leading the narrative team, working closely with the Studio Director, Design Director, and Game Writer to create high-quality game narratives, establish themes, and support the overall game vision. Responsibilities include writing dialogue and supporting content, editing, implementing Ink scripts, supporting technical pipelines, and ensuring narrative alignment with game design. The candidate will also manage team members, support game pitches, and contribute to the creative process. The company emphasizes a positive, ethical studio culture with a focus on work-life balance, diversity, inclusion, and employee wellbeing.Requirements:<ul><li> Experience using Unreal Engine, specifically Blueprints.</li><li> Experience using Ink.</li><li> Narrative design experience on small-scale published titles, AAA published titles.</li><li> Understanding a range of narrative design techniques.</li><li> An appreciation of game and level design techniques.</li><li> A true passion for narrative design and how it supports game mechanics and presentation.</li><li> A strong grasp of storytelling principles.</li><li> A positive and constructive approach to feedback across departments.</li><li> Excellent communication skills and a positive attitude.</li><li> An understanding of appropriate scoping and resource management.</li><li> Experience leading teams on at least one published title.</li><li> Experience managing other writers and designers in a line management context.</li></ul>Benefits:<ul><li> Annual bonus, flexible benefits allowance, salary sacrifice pension, employee referral scheme (up to £1,000), financial/home buying consultations, workplace ISA, and schemes for tech loans, cars, bicycles.</li><li> Flexible working, 21 free choice days holiday, bank holidays, birthday off, duvet days, Christmas shutdown, options to buy or sell +5/-5 days annual leave.</li><li> Dental insurance, income protection, life assurance, BUPA private healthcare, EAP programs (Remote GP, Mental Health, Physio), critical illness cover, health cash plan, funded flu vaccines and eye tests.</li><li> Structured Personal Development tool, regular appraisals, annual salary reviews, 5 learning days per year (including volunteer day).</li><li> In-studio perks, care packages, studio days out, social activities (game jams, yoga, life drawing), sabbaticals after 10 years, annual gaming subscription.</li></ul>

Sumo Group Ltd

Lead Narrative Designer Lead and direct the narrative team in creating and delivering game narratives for a fixed-term contract at Lab42 Games. Lab42 Games, a UK-based cross-platform game developer, is seeking a Lead Narrative Designer for a 12-month fixed-term contract. The role involves leading the narrative team, working closely with the Studio Director, Design Director, and Game Writer to create high-quality game narratives, establish themes, and support the overall game vision. Responsibilities include writing dialogue and supporting content, editing, implementing Ink scripts, supporting technical pipelines, and ensuring narrative alignment with game design. The candidate will also manage team members, support game pitches, and contribute to the creative process. The company emphasizes a positive, ethical studio culture with a focus on work-life balance, diversity, inclusion, and employee wellbeing. Lead Narrative Designer Designer Sumo Group Ltd computer-games video game development creative services entertainment industries Leamington Spa

As the Lead Narrative Designer, you will oversee the narrative team, collaborate with various departments, and support game vision and storytelling. The role involves managing narrative content, technical pipelines, and team leadership within a creative environment.

Senior Test Facility Engineer

Ricardo is a global engineering, environmental, and strategic consultancy company founded in 1915. It specializes in delivering innovative solutions in automotive engineering, clean energy, and sustainable transport, serving clients across multiple industries including automotive, energy, and government sectors. The company is known for its expertise in powertrain development, vehicle engineering, and environmental consulting, helping clients meet regulatory requirements and improve performance. Ricardo operates worldwide and is part of the WSP group, emphasizing sustainability and technological advancement in its projects.

The Senior Test Facility Engineer will be responsible for overseeing and conducting testing activities at the facility, ensuring compliance with safety and quality standards. The role involves planning and executing test procedures, analyzing test data, and collaborating with cross-functional teams to improve testing processes. The engineer will also maintain test equipment and ensure the facility operates efficiently to support product development and validation projects.

Oversees and conducts testing activities at the facility to support product development and validation.

The Senior Test Facility Engineer will be responsible for overseeing and conducting testing activities at the facility, ensuring compliance with safety and quality standards. The role involves planning and executing test procedures, analyzing test data, and collaborating with cross-functional teams to improve testing processes. The engineer will also maintain test equipment and ensure the facility operates efficiently to support product development and validation projects.Requirements:<ul><li> Proven experience in test engineering or a related field</li><li> Strong understanding of testing methodologies and procedures</li><li> Experience with test equipment maintenance and calibration</li><li> Ability to analyze and interpret test data</li><li> Excellent problem-solving skills</li><li> Effective communication and teamwork abilities</li><li> Relevant engineering or technical degree</li></ul>Benefits:<ul><li> Health insurance</li><li> Pension scheme</li><li> Paid holiday leave</li><li> Flexible working hours</li><li> Training and development opportunities</li><li> Company pension scheme</li></ul>

Ricardo

Senior Test Facility Engineer Oversees and conducts testing activities at the facility to support product development and validation. The Senior Test Facility Engineer will be responsible for overseeing and conducting testing activities at the facility, ensuring compliance with safety and quality standards. The role involves planning and executing test procedures, analyzing test data, and collaborating with cross-functional teams to improve testing processes. The engineer will also maintain test equipment and ensure the facility operates efficiently to support product development and validation projects. Senior Test Facility Engineer Engineer Ricardo Engineering Services Automotive Consulting Environmental Services Leamington Spa

The Senior Test Facility Engineer oversees testing activities at the facility, ensuring quality and safety standards are met. The role involves test planning, data analysis, equipment maintenance, and process improvement to support product development.

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