Act with Integrity Be ethical and professional
and uphold and promote the public sector values • Represent the organisation in an honest
ethical and professional way • Support a culture of integrity and professionalism • Understand and help others to recognise their obligations to comply with legislation
policies
guidelines and codes of conduct • Recognise and report misconduct and illegal and inappropriate behaviour • Report and manage apparent conflicts of interest and encourage others to do so Intermediate Communicate Effectively Communicate clearly
actively listen to others
and respond with understanding and respect • Tailor communication to diverse audiences • Clearly explain complex concepts and arguments to individuals and groups • Create opportunities for others to be heard
listen attentively and encourage them to express their views • Share information across teams and units to enable informed decision making • Write fluently in plain English and in a range of styles and formats • Use contemporary communication channels to share information
engage and interact with diverse audiences Adept Commit to Customer Service Provide customer-focused services in line with public sector and organisational objectives • Take responsibility for delivering high-quality customer-focused services • Design processes and policies based on the customer’s point of view and needs • Understand and measure what is important to customers • Use data and information to monitor and improve customer service delivery • Find opportunities to cooperate with internal and external stakeholders to improve outcomes for customers • Maintain relationships with key customers in area of expertise • Connect and collaborate with relevant customers within the community Adept