Broadcast Journalist • The University of Salford • 2021-Current Date • Managing social media and website work
enhancing audience enhancement and reach. • Host and present radio and television programs
delivering compelling and informative content. • Conduct interviews and report on current events
providing accurate and timely news coverage. • Utilise industry-specific software and technology to produce high-quality broadcast material. • Create and produce broadcast pieces
including articles and media content
demonstrating journalistic expertise. Sales Assistant/Kiosk Supervisor • Batch’d • January 2024-Current Date (temporary role) • Ensure full knowledge of allergens and product risks
enhancing customer safety and satisfaction. • Resolve customer complaints and technical issues promptly improving overall customer experience. • Adhere to strict food hygiene regulations
maintaining high standards of cleanliness and safety. • Process payments and conduct weekly stock counts
ensuring accurate inventory management. • Open and close store kiosks across multiple locations in Manchester
ensuring operational readiness. Retail Advisor/Key-holder and Manager-on-shift • Kurt Geiger/Carvela • 2021 June-2023 December • Lead customer service ensuring brand representation and satisfaction. • Collaborate with customers to promote business and resolve customer disputes maintaining the store reputation. • Managing team to meet daily targets
enhancing store performance. • Managing store admin work and data entry. • Oversee store operations; including opening
closing and cash handling. • Target setting and achieving to boost store revenue. • Worked autonomously demonstrating strong time management and problem solving skills. Silhouette International • Admin Assistant/Receptionist • 2020 September- 2021 June • Managed data entry and system operations. • Supported social media marketing efforts
increasing online enhancements. • Co-ordinated customer interactions and event scheduling. •Communication with clients via phone and email ensuring timely responses. Blue Saphire Restaurant and Bar • Waitress and Bar Tender• 2020 January-2020 December •Providing friendly customer service in a fast paced working environment. •Taking payments effectively along with food and drink orders to reduce wait times. •Resolving restaurant problems quickly and efficiently to maintain a positive dining experience. Sport Direct • Retail Advisor • 2019 February-2021 December (temporary contract) •Working on the till and taking payments. •Advising customers and managing shop floor. •Providing helpful customer service skills. Dukes Dog Boarding Kennels • Kennel Supervisor • 2016 March-2018 December • Managed bookings and customer service communications using an online system
ensuring seamless operations. • Oversaw kennel cleanliness and maintenance
ensuring a safe and hygienic environment for all dogs. • Provided comprehensive care for dogs
including feeding
grooming
medication administration and walking. •Opening and closing business ensuring security. EDUCATION: BA Degree in Broadcast Journalism • Second Class Honours • The University of Salford •Learning new skills in big industries such as Radio and Television. •Social media and website marketing. •Interviewing/Presenting/Reporting. •Work experience with a media company. •Used variety of technology e.g cameras
microphones
social media platforms •Completed specific study on multiple areas (see list): -Multimedia Reporting -Law and Ethics -Essential Reporting -Public Affairs -Photojournalism -Investigative Journalism -Celebrity Journalism -Court Reporting -Web and Media marketing. -Dissertation 3 A-Levels • Grades A-C • Flixton Girls Sixth Form •Completed A-Levels in Sociology
History and English Literature 8 GSCE’S • Grades A-C • Flixton Girls High School • Maths/Sociology/History/English Literature/English Language/Health and Wellbeing/Religious Education/Science PERSONAL SKILLS: • Confident and outgoing. •Strong work ethic and a passion to achieve. •Mature and level-headed in all situations. •Love working with people and customers. •Organised and good time management. •Trustworthy and professional. •Highly confident with using different computer software/systems/programmes e.g Microsoft and Adobe programmes. •Professional customer service skills. •Brilliant telephone etiquette and service. •High quality customer service skills acquired over 6 years of retail experience.