Jpmorgan Cover Letter
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jpmorgan Cover Letter Examples
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Fund Servicing Associate Cover Letter At JPMorgan
JPMorgan
Sydney
Job Responsibilities Client management and satisfaction
involving client query resolution
client meetings
review of SLAs
meeting all deliverables
reviewing client service requirements periodically. Overall responsibility to ensure that all deliverables are met - reporting on a daily
weekly and monthly basis. Overall responsibility for compliance with documentation requirements and implementation of procedures (including file preparation
archiving
client specific checklists
permanent files and Standard Operating Procedures (SOPs)) ensuring that all team members are familiar with these). Be able to identify and drive change with system development and process improvements. Be able to identify and resolve “hotspots” and areas that are leading to potential “bottlenecks” with a view to improving efficiency. Liaising with Relationship Managers and Client Service Managers and ensuring they are informed of all issues that may arise and status of all deliverables and staff movements. Liaise with upstream and downstream teams in regard to setting SLAs
resolving issues
and assist with training/ coaching and provide support to ensure that upstream processing/ operations teams provide a quality service. To escalate any production
client or staff related issue
concern or query promptly to the Senior Manager and to demonstrate risk awareness at all times. Commit to continuous learning program to develop in the role and ensure FSRA training requirements are completed annually in a timely manner. Required qualifications
capabilities
and skills: Minimum five years’ experience in Fund Operations & Unit Trust Pricing (Administration/Management/Accounting) Effective systems and technical knowledge of HiPortfolio
Investone (or asset management systems) and GTI (or custody systems) Excellent working knowledge of financial markets and instruments
both domestic and international
By Danica