Excellent communication and interpersonal skills (English and Spanish) within the business
covering company policies including any amending to be aligned with the law
including paid time off
benefits
and leave of absence mainly. Active listening to employees
and managers along with an action plan to solve any issues (example: working from home arrangements). Double checking with HRBPs to grant any approvals if needed. Strong Customer Service background
active interacting with employees via inbound
outbound calls
and emails. Always directing tier 2 to the right department
providing follow ups accordingly. Teamwork skills cooperating with the global HR Operations team guarantying tasks’ completion and moving ahead with complex matters
such as resignations and exit interviews. Working to targets & deep attention to detail managing benefits’ database updating the suppliers face to face and via Video meetings. Self – motivated
and able to work under pressure
able to multitask daily
working in results-oriented environment holding a strong passion and spirit towards Human Resources and HR Operations. Consistently improving and suggesting changes within the operations structure to ease the admin process. Fully IT literate in Microsoft Office Package
deep knowledge in GSuite and HRIS. Smartrecruiters and Workday savvy (HR Ops)
SNOW experienced
ATS (Applicant Tracking System) keeping data up to date concerning the hiring processes. Recording of applicants’ CV’s
motivation letters and any sort of personal information stored and removed within the legal timeframes.