Effective time management and organisational skills
Adherence to KPI expectations
Real time problem solving
Professional telephony skills
High quality customer/client service skills with strong communication and interpersonal skills
Adherence to OHS & industry code of conduct standards
Effective and collaborative teamwork abilities
Maintain a high level of customer service as frontline support for government agencies
High speed and accurate data entry
quality assurance
and cross referencing
Amassed broad knowledge of government programs
systems
technology
legislature
and policy
Familiar with software such as; FAST
GENESYS
Microsoft Office Suite
ATLAS
Citrix
Customer First
Customer Record
Process direct
Verifyit
Teams
Azure
SNOW
and others
Achieved quality rating for customer service interactions
Excellent manual dexterity and typing skills
Exercise ethical standards around colleagues and client confidentiality
Strong attention to detail
Motivated self-starter with initiative
Manage and train junior staff
Bachelor Degree pertaining to cultural sensitivity and proactive implementation of development practices