Are you passionate about innovation in mental health services in Australia? Are you excited to work in a fast-paced
dynamic start-up environment? Do you love to deliver customer happiness and satisfaction? Full time - 9am-6pm WORK WITH MY MIRROR NOT FOR MY MIRROR Be a part of one of Australia’s most exciting social enterprises! My Mirror’s mission is to increase accessibility to high-quality mental health support
to ultimately reduce statistics suggesting more than half of Australians never obtain support over the life of their mental health challenges. My Mirror is seeking a highly skilled
passionate
and dynamic Customer Success Officer to join our online
agile team. The Customer Success Officers are the face of My Mirror and play a pivotal role in ensuring the satisfaction of our clients
clinicians and other key partners. Your primary goal is to create positive and supportive experience for our clients
helping them to navigate our services and addressing enquiries and concerns. We are looking for someone who can join us to work in a way that reflects our values and play a key part in taking My Mirror to the next level. We want teammates that bring great energy
strong work ethic
that have a long-game focus and are always curious to find new angles and approaches to the way they work to produce the best results possible. If you are someone who absolutely loves the nature of customer support
thrives in a start-up environment
advocates for the customer daily
and who builds and nurtures relationships we would love to hear from you. To check out our platform and to learn more about My Mirror please visit: www.mymirror.com.au KEY RESPONSIBILITIES Provide exceptional frontline customer support that meets or exceeds targets. Engage with clients and stakeholders across multiple platforms (live chat
phone
email). Manage a high volume of customer inquiries
requests
and communications. Maintain accurate
confidential client records and databases. Proactively reach out to clients for feedback to enhance their end-to-end experience. Resolve customer problems and complaints with empathy and efficiency. Identify opportunities to enhance the customer experience at every touchpoint. Collaborate cross-functionally to implement initiatives that improve service delivery. Serve as an ambassador for our brand and services
fostering trust and credibility. ABOUT YOU Must have 2+ years' experience in a customer service role within psychology services or GP clinic setting. Solid understanding of healthcare payment and claiming systems (Medicare
Private health insurance
Worker's Compensation
NDIS) Customer-centric with excellent communication and relationship-building skills. Passionate about healthcare innovation
especially in digital mental health. Adaptable and thrive in a fast-paced
evolving start-up environment. Experience working in a high-volume
multi-channel inbound/outbound service. Proficient in using various online tools and tech platforms. Ideally software tools (such as Intercom
Asana
Microsoft Suite
Stripe
Tyro Health) Highly organised with strong attention to detail and excellent prioritization skills. Enjoy solving problems and take initiative in creating long-term solutions. Positive
growth-oriented attitude with a passion for learning and development. BENEFITS AND PERKS You will be an integral part of a fast-growing
continuously evolving start-up
with the ability to genuinely disrupt the mental health industry. Work with a supportive and inclusive work environment with driven teammates working towards a goal of being Australia’s household name for Mental health services. Work with a fully remote agile company. HOW TO APPLY My Mirror is a place where everyone has opportunity. However
you identify and whatever background you bring with you
please apply if this is a role that would make you excited to come into work every day. We would love to hear from you! Please submit your resume and cover letter through seek only. Kindly note: We appreciate the interest of all previous applicants; however
only new applications will be considered for this opportunity.