excellent customer service
strong commitment to the principles of equality
diversity and inclusion
g knowledge of the arrears recovery process
experience of working in a fast-paced and demanding customer service environment
solid knowledge and understanding of the welfare system
Excellent administrative and prioritisation skills
managing a diverse caseload with an ability to meet targets and deadlines and the ability to work independently
exercising good initiative and judgement
Well-developed questioning
listening
influencing and negotiating skills with a clear understanding of issues faced by customers with regards to financial exclusion. Excellent written communication skills
in addition to strong numeracy IT skills
with strong attention to details
Excellent administrative and prioritisation skills
managing a diverse caseload with an ability to meet targets and deadlines and the ability to work independently
exercising good initiative and judgement
Well-developed questioning
listening
influencing and negotiating skills with a clear understanding of issues faced by customers with regards to financial exclusion
Excellent written communication skills
in addition to strong numeracy IT skills
with strong attention to detail
Excellent administrative and prioritisation skills
managing a diverse caseload with an ability to meet targets and deadlines and the ability to work independently
exercising good initiative and judgement
Well-developed questioning
listening
influencing and negotiating skills with a clear understanding of issues faced by customers with regards to financial exclusion
Excellent written communication skills
in addition to strong numeracy IT skills
with strong attention to detail
Experience in effectively collaborating with and influencing a wide customer base
internal and external customers and other stakeholders
including engaging with vulnerable customers and those that have perceptions of Peabody service failure • Demonstrate a good understanding of the importance of data quality and integrity so that you can act as a passionate and credible advocate of the effective use of Data Analytics in Collections. • A commitment to continuing professional development.