Educated to degree level or equivalent level of knowledge and experience. • Demonstrable previous success in leading and delivering service change and performance initiatives. • Experience of working within a complex
varied and unpredictable environment. • Experience working with rotas to ensure sufficient staffing. • Experience of effectively managing a budget. • Experience of continued learning and professional development. AF I • Project management qualification. • PG Certificate or higher in relevant subject. • Urgent and Emergency Care Experience. • NHS / Healthcare Experience. AF I Skills • Evidence of preparing and presenting reports. • Evidence of the ability to source
interpret and report on highly complex data. • Evidence of managing operational arrangements to a high degree of accuracy
timeliness and effectiveness. • Ability to write relevant and accurate Standard Operating Procedures (SOPs). • Ability to work as part of a team and/or independently across departmental
organisational and professional boundaries. • Excellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the directorate. AF I • Advanced use of Patient Administration Systems. • Positive
compassionate and supportive approach. • Self-awareness. Ability to ask for help and identify areas of weakness for improvement. AF I Requirements Level required How assessed Application form (AF) Selection interview (I) Assessment (A) Level required How assessed Application form (AF) Selection interview (I) Assessment (A) Essential Desirable • Ability to communicate effectively at all levels and overcome barriers to understanding and resistance to change. • Ability to deal with confidential
sensitive or contentious information with senior managers / clinical staff / clients
which requires persuasive skills where agreement and co-operation is required
e.g. sensitive staffing or finance information. • Conflict management
influencing and negotiation skills. • Ability to make judgements and take action based on available knowledge sometimes taking difficult decisions and overcoming barriers. • Excellent organisational skills and attention to detail. • Ability to prioritise workload and work to deadlines. • Computer literate in Word
Database
Presentation
Spreadsheet and file management to a high level. • Ability to navigate information systems and manipulate data to produce reports. People Management and Development • Proven evidence of managing a team and utilising resource effectively and efficiently. • Knowledge and understanding of people management processes. • Experience of managing and implementing change within the AF I Requirements Level required How assessed Application form (AF) Selection interview (I) Assessment (A) Level required How assessed Application form (AF) Selection interview (I) Assessment (A) Essential Desirable workforce. • Experience of a range of employment issues including but not limited to Sickness
Disciplinary
Performance and Grievance issues. • Experience of engagement with workforce colleagues including driving strategic plans forward to the point of delivery
establishing clear work priorities
delegating effectively
ensuring a capability to deliver
monitoring performance and giving feedback. • Awareness of dignity at work
equalities and human rights issues. Specific Requirements • Knowledge and understanding of National Development Strategies and delivery of NHS Healthcare services. • Knowledge understanding of Clinical Governance and risk management systems. AF I Freedom to Act • Day to day freedom to act operationally and make decision with escalation to senior where there are issues with conflicting targets or clinical decisions or excessive resource implications. • Ability to work autonomously and on own initiative.
By Dr. Shailaja Ramidi