Security
SCCM endpoints management customer service Servicedesk
Virtualization
project management
• Facilitating excellence in ICT customer service. • Delivering best practice technology solutions for customers. • Developing guidelines within the work area in resolving IT related technical issues while fostering a customer first culture within the team. • Leading continuous work or one-off projects to successful completion. • Mentoring and coaching service desk team members in creating a high performing team through knowledge base creation
knowledge sharing
and guidelines based on analysis and policy formulation. • Continuously reviewing and improving the end-to-end process to resolve operational service delivery problems consistent with program objectives. • Supporting and leading the Essential Eight Maturity Model within the Service Desk scope. • Leading Software and Hardware roll outs and endpoint management
• Facilitating excellence in ICT customer service. • Delivering best practice technology solutions for customers. • Developing guidelines within the work area in resolving IT related technical issues while fostering a customer first culture within the team. • Leading continuous work or one-off projects to successful completion. • Mentoring and coaching service desk team members in creating a high performing team through knowledge base creation
knowledge sharing
and guidelines based on analysis and policy formulation. • Continuously reviewing and improving the end-to-end process to resolve operational service delivery problems consistent with program objectives. • Supporting and leading the Essential Eight Maturity Model within the Service Desk scope. • Leading Software and Hardware roll outs and endpoint management .