Zillow
1001-5000 employees
Real Estate
Internet
Technology
About Zillow
Zillow is a leading online real estate marketplace that provides comprehensive data and tools for home buyers, sellers, renters, and real estate professionals. Founded in 2006, Zillow's mission is to empower consumers with information and knowledge around real estate, enabling smarter decisions. The company offers a variety of services including home value estimates (Zestimate), listings for sale and rent, mortgage calculators, and connections to real estate agents. Zillow has transformed the real estate industry by leveraging technology and data to create a transparent and efficient marketplace.
4 months ago
Customer Experience Consultant
Full-time
Mid Level
Customer Experience Consultant
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Description
- The Customer Experience Consultant at ShowingTime is responsible for enhancing customer satisfaction by providing exceptional support and guidance, ensuring clients have a seamless experience with Zillow's services.
- The role involves engaging with clients, resolving issues efficiently, and contributing to continuous improvement of customer interactions to foster loyalty and retention.
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Requirements
- Excellent communication and interpersonal skills
- Experience in customer service or support roles
- Ability to troubleshoot and resolve client issues effectively
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Proficiency with CRM software and support tools
- Flexibility to work in a fast-paced environment
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Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan options
- Paid time off (PTO)
- Parental leave
- Remote work opportunities
- Flexible working hours