SafetyCulture
501-1000 employees
software-development
mobile-app-development
enterprise-software
inspection-technology
computer-networking-products
it-system-design-services
inspection-management-software
mobile-forms-automation-software
software
About SafetyCulture
iAuditor is used to conduct over 2 million inspections per month across all industries for safety, quality control, and operations. It is used by over 25,000 businesses worldwide to complete more than 600M checks per year to improve safety and quality in their workplaces. All of the inspection data is captured in real-time allowing you to instantly identify missed inspections and failed items and rapidly mitigate risks.
3 months ago
Senior Customer Success Manager
London - Remote
Full-time
Senior
Senior Customer Success Manager
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Description
- Join SafetyCulture as a Senior Customer Success Manager to drive success across enterprise accounts, acting as a trusted advisor to help customers maximize platform value, achieve business goals, and grow their partnership.
- The role requires managing high-opportunity accounts, building executive relationships, and leveraging industry knowledge to provide tailored insights.
- The company offers a collaborative, innovative environment with equity, flexible work arrangements, professional development, and additional perks such as wellbeing initiatives and team events.
- The position is based in London and involves working closely with customers across various industries, especially manufacturing, transportation, and logistics.
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Requirements
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Professional fluency in German and English
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
- Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
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Benefits
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, encouraging work from home and the local office
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns
- Involvement in the community, open source work, attending talks and events, experimenting with new technologies
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global offsite