Upstart
501-1000 employees
About Upstart
Upstart is a leading AI lending platform that partners with banks to provide personal loans using advanced machine learning models to assess credit risk more accurately than traditional methods. Founded in 2012, the company aims to expand access to affordable credit while reducing the risk and costs for lenders. Upstart's platform leverages non-traditional variables such as education and employment history to improve loan approval rates and lower interest rates for borrowers. The company operates primarily in the consumer lending space and is publicly traded on NASDAQ under the symbol UPST. Upstart's mission is to democratize credit and make borrowing more inclusive and efficient through innovative technology.
3 months ago
Program Manager, Operations Talent Programs
📋
Description
- Upstart is a leading AI lending marketplace that partners with banks and credit unions to expand access to affordable credit through digital-first lending solutions.
- The company values impact-driven professionals who are passionate about enabling access to effortless credit and improving financial inclusion.
- The Program Manager, Operations Talent Programs, will lead complex, cross-functional initiatives to enhance employee engagement, develop scalable programs, and support long-term servicing and operational strategies.
- The role involves managing the Servicing Accelerator Program, driving engagement strategies across internal and vendor sites, and building systematic frameworks for development and engagement.
- The position offers the flexibility of remote work within the U.S., with some in-person collaboration.
- Upstart provides competitive compensation, comprehensive health benefits, 401(k) matching, stock options, generous leave policies, wellness programs, and a vibrant company culture focused on growth and impact.
🎯
Requirements
- 4-6+ years of experience in program management, employee engagement, learning & development, or organizational effectiveness.
- Proven success designing and executing scalable employee programs across multiple locations or vendors.
- Demonstrated ability to translate feedback and engagement data into action with measurable outcomes.
- Experience developing and delivering learning or leadership development content.
- Strong stakeholder management skills — able to build trust and alignment across People, Operations, and vendor partners.
- Excellent communication and storytelling skills; comfortable presenting to senior leadership and facilitating large groups.
- Highly organized, proactive, and impact-oriented — able to move seamlessly between strategy and execution.
🏖️
Benefits
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices