TRC-LGC
1001-5000 employees
biotechnology-research
scientific-research
molecular-biology
reference-materials-manufacturing
analytical-chemistry
genetics
life-science-tools
research-services
analytical-standards
biotechnology
forensics
genomics
law-enforcement
life-science
mass-spectrometry
measurement-science
nucleic-acid-chemistry
pcr
reference-standard-materials
research-amp-development
research-development
science
sport-science
supply-chain-assurance
About TRC-LGC
The largest independent provider of forensic services to the police in the UK. Six laboratory sites in the UK and now with established centres in Europe. Broad base of services offered to all forces.
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Description
- The Technical Support- Informatics Software Specialist at LGC is responsible for providing Level 1 technical support for the company's software products, including IAMQC and MSDRx, to both external and internal customers.
- The role involves documenting customer issues, resolving inquiries via phone, email, and online meetings, and escalating cases to Level 2 when necessary.
- The specialist will also share customer feedback with product management, review technical marketing materials, and manage case tracking within Salesforce.
- Additional duties include generating reports on case trends and supporting process improvements.
- The position requires a bachelor's degree in a life sciences-related field, at least 2 years of customer support experience, proficiency in Microsoft Office, and strong troubleshooting and communication skills.
- Preferred qualifications include prior experience in technical customer support.
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Requirements
- Bachelor’s degree in a field related to life sciences.
- Proficiency in software applications, effective issue resolution, troubleshooting, and customer communication.
- Minimum of 2 years customer support experience.
- Working knowledge of Microsoft Office products (Word, Excel, PowerPoint).
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Benefits
- Competitive salary and benefits package.
- Remote work arrangement.
- Opportunities for professional development and growth.
- Inclusive workplace valuing diversity and equal opportunity.
- Supportive team environment focused on collaboration, integrity, and brilliance.