Total You Health
1-10 employees
health-wellness-and-fitness
fitness
health
wellness
About Total You Health
Total You Health is the only business in Southwest Virginia to provide NovoThor Photobiomodulation (red light therapy), Teslafit and Biobalance Pulsed Electromagnetic Field Therapy (PEMF) and QEST4 Energetic Testing. Total You Health helps with all types of physical and mental conditions.
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Description
- You Health Medical Groups is seeking a Clinical Escalations Provider to provide health care services to patients via the Hims and Hers telehealth platform. The Clinical Escalations Provider is responsible for managing high-acuity and escalated patient cases, particularly those involving business disruptions or complex clinical needs. This role provides counseling and clinical support to patients utilizing diagnostic or other healthcare services that require follow-up care. The Clinical Escalations Provider will be primarily responsible for managing patient escalations, providing counseling to patients utilizing our diagnostic or other services that require follow-up. Through proactive communication and compassionate care, the Clinical Escalations Provider ensures that every patient receives exceptional support and continuity of care, even in challenging or urgent circumstances. This role reports to the You Health Associate Director of Clinical Safety and participates as an active team member focused on clinical quality, patient experience, and performance improvement. Current You Health 1099 Independent Contractors cannot work concurrently as a W2 provider and would need to terminate 1099 IC contracts.
- Responsibilities include delivering high-quality clinical care, managing patient escalations, complying with safety legislation, providing after-hours support, serving as a clinical expert, conducting ongoing patient care duties, adhering to platform guidelines, maintaining competence through CME, and maintaining Board Certification.
- Qualifications include being a Board Certified Nurse Practitioner (Family, Adult Gerontology, Acute Care, Women's Health), having 1+ years of telehealth experience, 3+ years of clinical practice, strong clinical judgment, excellent communication skills, proficiency with online tools, resilience, flexibility, and multiple state licenses (minimum of 20, 40+ preferred).
- Benefits include malpractice insurance and tail coverage, 401(k), CME reimbursement, clinical guidelines and training, support from a Clinical Operations Team, and collaborative pairing depending on licensure and experience. The company emphasizes diversity, ethics, wellness, and providing accommodations for disabilities.
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Requirements
- Board Certified Nurse Practitioner (Family, Adult Gerontology, Acute Care, Women's Health)
- 1+ years of previous telehealth experience
- 3+ years of experience in clinical practice, exclusive of orientation/training
- Extremely strong clinical judgment and the ability to respond rapidly in escalated scenarios, and provide empathetic patient care along the way
- Excellent written and verbal communication with an emphasis on clarity and compassion
- Skilled at using online tools and technology to deliver care and communicate with patients
- Resilient and flexible with the ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment
- Multiple state licenses (Minimum of 20 licenses, 40+ a strong plus)
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Benefits
- Malpractice insurance and tail coverage provided
- 401(k), CME Reimbursement
- Comprehensive clinical guidelines and additional training
- Support from a Clinical Operations Team dedicated to assisting and improving the provider and patient experience
- Depending on state(s) of licensure and experience, we provide you with collaborative pairing