Tidewater
Tidewater

1001-5000 employees

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maritime
clean-energy
drilling-support
energy
energy-efficiency
energy-management
environmental-services
logistics
offshore-support-vessels
oil
production-support
water-transportation
offshore-service-vessels
offshore-energy-exploration
About Tidewater

Tidewater is the leading provider of larger Offshore Service Vessels to the global energy industry. With its large, new vessel fleet, a global footprint, leading safety performance, and over 60 years of experience providing marine support services, we're serving customers who are operating in more remote, deeper and increasingly hostile environments in order to meet the world's energy demands.

5 months ago

KYC Analyst

Hyderabad - Hybrid
Full-time
Mid Level
Customer Support Specialist
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Description
  • At Tide, we help SMEs save time and money by offering business accounts and connected administrative solutions.
  • The role of KYC Analyst involves ensuring UK businesses stay safe and compliant through customer support, security reviews, and ongoing KYC processes.
  • You will communicate with members via calls, chats, and emails, gather and refine information, perform basic due diligence, and support account reviews.
  • The position requires at least 1.5 years of international customer support experience, excellent English communication skills (C1 level), and familiarity with tools like Kustomer, GSuite, and Jira.
  • Exposure to KYC or diligence is a plus.
  • Tide offers a competitive salary, health insurance, OPD, life insurance, mental wellbeing support, learning budget, WFH allowance, and generous leave policies.
  • The company supports flexible work arrangements, fostering an inclusive, diverse environment, and emphasizes transparency and team spirit.

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Requirements
  • At least 1.5 years of experience working in international customer support on inbound or outbound phone lines
  • Very good verbal and written English communication skills (at least C1 level)
  • Comfortable using industry tools like Kustomer, GSuite, and Jira
  • Strong organizational skills
  • Experience with fintech, start-up, or fast-growing tech companies is preferred
  • Exposure to KYC or diligence is a huge plus

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Benefits
  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • 25 Annual leaves
  • Family & Friendly Leaves