Thumbtack
501-1000 employees
Internet
Marketplace
Home Services
Technology
About Thumbtack
Thumbtack is an online local services marketplace that connects customers with local professionals for a wide range of projects including home improvement, wellness, events, and lessons. Founded in 2008, the company’s mission is to make it seamless for consumers to find and hire trusted local experts while providing professionals with tools to grow their businesses. Thumbtack leverages technology to simplify the process of discovering, comparing, and booking services, positioning itself as a leading platform in the home services and local marketplace industry. With a strong focus on user experience and service quality, Thumbtack serves millions of customers and thousands of service providers across the United States.
📋
Description
- Thumbtack helps millions of people confidently care for their homes by providing personalized guidance, AI tools, and a top-tier hiring experience.
- The Application Support team supports users and internal teams by resolving systemic issues, improving efficiencies, and ensuring security.
- The role involves managing helpdesk tickets, supporting systems like Salesforce, Genesys, Jira, and Confluence, and applying AI tools such as ChatGPT and Gemini to automate tasks and generate documentation.
- The ideal candidate has 3-5 years of help desk experience, Salesforce administration skills, and familiarity with telephony systems.
- The role requires working at least 40 hours per week, following US hours, and values open-minded, critical problem solvers.
- Benefits include remote work, diversity and inclusion policies, and opportunities to work with innovative AI tools.
🎯
Requirements
- At least 3-5 years experience working in an enterprise help desk environment.
- Experience in Salesforce Administration and telephony systems (e.g., Genesys).
- Open-minded, critical problem solver.
- Available to work at least 40 hours per week (following US hours).
🏖️
Benefits
- Remote work opportunity.
- Embraces diversity and promotes an inclusive workplace.
- Opportunity to work with AI-powered tools for problem-solving and automation.
- Work in a collaborative, global team environment.