Thomson Reuters
10000+ employees
Information Services
Publishing
Legal Services
Financial Services
Media
About Thomson Reuters
Thomson Reuters is a global leader in providing intelligent information and solutions for businesses and professionals. The company offers a wide range of products and services including legal research, financial data, news, and risk management tools, serving markets such as legal, tax and accounting, financial services, and media. Its mission is to deliver critical information that powers decision-making and drives innovation across industries worldwide. With a strong emphasis on technology and data analytics, Thomson Reuters supports clients in navigating complex regulatory environments and making informed decisions.
3 months ago
Sales Support Specialist
London - Hybrid
Full-time
Mid Level
Sales Support Specialist
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Description
- We are currently seeking Sales Support Specialists to join our global team working with key clients and across internal teams to prevent order, billing and invoicing issues.
- You will own the end‑to‑end order‑to‑delivery lifecycle as the central liaison between Sales and Order Management.
- You will ensure all customer and internal orders are accurate, compliant, and processed on time; prevent issues proactively and drive swift remediation of exceptions.
- In addition, Sales Support Specialists will improve operational efficiency and maximize on‑time fulfilment via process rigor, analytics, and cross‑functional coordination.
- About the Role As a Sales Support Specialist, your key responsibilities will include: Order verification and maintenance Verify all incoming customer/system orders for accuracy, completeness, pricing, delivery terms, and product configuration as per company policy.
- Monitor a proposals/pipeline report and pre‑check high‑value or strategic deals to catch issues before submission.
- Issue prevention (core function) Serve as point of contact for Sales for order questions; provide quick guidance to avoid common errors.
- Make necessary corrections to avoid order failure (e.g., bill blocks, material codes, account numbers, VAT etc.).
- Partner closely with support teams to resolve complex configuration/availability issues; coordinate with the Order Management team to de‑risk month‑end spikes and improve flow.
- Train new Account Manager and Account Specialist team members on order creation standards and best practice.
- Contribute to company‑wide simplification initiatives including requirements, UAT, and documentation.
- Issue remediation Lead remediation of order exceptions, fulfilment delays, and discrepancies; drive root cause analysis and corrective actions.
- Identify and escalate system defects; track fixes with internal owners and provide clear incident documentation.
- Provide targeted reports on error hotspots and recurring failure modes; coach Account Managers who attempted incorrect submissions.
- Cross‑functional coordination and communication Be the primary liaison among Sales, Order Management, Billing and Support to align on order status, risks, and resolution timelines.
- Communicate proactively on order milestones, risks, and ETAs; maintain an accurate exception log.
- Support monthly/quarterly close by validating order/billing completeness and resolving blocks ahead of deadlines.
- Map the order‑to‑cash workflow, identify bottlenecks, and propose changes that reduce cycle time and error rates.
- About You To be successful as a Sales Support Specialist you will have: A Bachelor’s degree Experience in Order Management/Processing, Customer Operations, or similar Proficiency with ERP (e.g., SAP, Salesforce) tools; comfort with order types, delivery/billing documents, blocks, pricing conditions, etc.
- Excellent attention to detail.
- Strong problem solving and root‑cause analysis skills.
- Clear written and verbal communication; effective stakeholder coordination across functions and levels.
- Well organised with excellent people skills. #LI-KL1 What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
- Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute.
- We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
- Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
- About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
- We serve professionals across legal, tax, accounting, compliance, government, and media.
- Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
- Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
- We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
- At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
- Sound exciting?
- Join us and help shape the industries that move society forward.
- As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
- To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
- Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
- We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
- More information on requesting an accommodation here.
- Learn more on how to protect yourself from fraudulent job postings here.
- More information about Thomson Reuters can be found on thomsonreuters.com.
- At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism.
- Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care.
- Learn more about a career with us 📖 Our employer story 🔍 Inside Thomson Reuters blog 🏆 Awards and recognition 🤝 Our values Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
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Benefits
- Hybrid Work Model: flexible hybrid working environment (2-3 days a week in the office)
- Flexibility & Work-Life Balance: work from anywhere for up to 8 weeks per year
- Career Development and Growth: continuous learning and skills development programs
- Industry Competitive Benefits: flexible vacation, Mental Health Days, Headspace access, retirement savings, tuition reimbursement, employee incentive programs, wellbeing resources
- Social Impact: two paid volunteer days off annually, pro-bono projects, ESG initiatives