TheyDo
11-50 employees
Software
Customer Experience
SaaS
Technology
About TheyDo
TheyDo is a customer journey management platform designed to help organizations visualize, analyze, and improve customer experiences across multiple touchpoints. Their mission is to empower teams to create seamless and meaningful customer journeys by providing tools that combine journey mapping, collaboration, and data integration. TheyDo's platform enables businesses to break down silos, align teams around customer-centric goals, and drive actionable insights to enhance customer satisfaction and loyalty. Serving a variety of industries, TheyDo supports companies in transforming complex customer data into clear, actionable strategies.
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Description
- Help fix customer-centricity at scale.
- TheyDo's AI-powered journey management platform helps large enterprises align around their customers by bringing data and teams together.
- The role involves leading AI product development, scaling prototypes into production, creating a unified AI experience, and driving adoption through evidence-based iteration.
- The ideal candidate has experience leading AI capabilities at scale, shipping modern AI products, and influencing cross-functional teams in a fast-paced environment.
- TheyDo offers a fully remote, flexible work environment with competitive compensation, equity, health benefits, parental leave, learning budgets, wellbeing support, and company events.
- The company values diversity, inclusion, transparency, and customer-driven innovation.
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Requirements
- Led AI capabilities at scale in a B2B SaaS environment, driving features from concept to enterprise adoption.
- Shipped modern AI products, including generative, LLM-based, or agent-driven solutions, with measurable impact.
- Strong analytics orientation with the ability to analyze usage data and inform product decisions.
- Experience working in ambiguity, creating structure, and moving fast in startup or scale-up environments.
- Ability to influence cross-functional teams without direct authority, building alignment through insight.
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Benefits
- 💰 Competitive compensation and pre-IPO equity
- 🌍 Fully remote working with flexible hours
- 🩺 Health Insurance benefit
- 🌴 Flexible holiday days – minimum of 25 days of paid holiday per year plus public holidays and additional days during winter shutdown
- 🧠 Learning and Development budget
- 🧘♂️Wellbeing budget for activities like meditation, mindfulness, yoga, or gym membership
- 👪 Paid parental leave (6 months primary, 6 weeks secondary, fully paid)
- 👨💻Home office or co-working support
- 🗺️ Company events and retreats
- ⚒️ Latest tech & tools provided (MacBook, Gather, Slack, Notion, Loom, G Suite)