Telvista
201-500 employees
Business Process Outsourcing
Customer Service
Call Center Services
Information Technology and Services
About Telvista
Telvista is a leading business process outsourcing (BPO) company specializing in customer experience management and contact center solutions. Founded in 1997, Telvista offers a wide range of services including inbound and outbound call center operations, technical support, and multilingual customer service primarily in English and Spanish. The company is committed to delivering high-quality, cost-effective solutions that enhance client satisfaction and operational efficiency. With a strong presence in the United States and Latin America, Telvista serves diverse industries such as telecommunications, healthcare, and financial services, leveraging technology and skilled professionals to drive business growth.
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Description
- Life at Telvista is pretty awesome!
- We have a mission to bring our employees the inspiration to create a life they love.
- For this, we continue to empower our teams to take on new challenges, learn from their mistakes, and over-deliver.
- We understand that sitting at workstations and helping customers with their issues can be rewarding but also can get overwhelming at times.
- Our cheerful and fun break rooms help you relax and unwind from a hard work shift.
- Learning and development opportunities paired with a comfortable work environment make Telvista a place where talent thrives.
- As a Telvista Call Center Agent, you will play a crucial role in delivering exceptional customer service, troubleshooting technical issues related to specific telecommunication devices, and actively engaging in sales activities.
- Your primary responsibilities include addressing customer inquiries and concerns with professionalism and efficiency, offering technical assistance to resolve device-related issues, and promoting sales opportunities by identifying customer needs.
- This role requires excellent communication skills, a customer-centric approach, and the ability to navigate and contribute to both service and sales aspects within a dynamic call center environment.
- Successful candidates will excel in building rapport with customers, meeting sales targets, and ensuring overall customer satisfaction.
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Requirements
- Minimum high school diploma or equivalent.
- 12 months of customer service experience.
- 12 months of sales experience.
- One-year certificate completion from a technical school or one-year related experience and/or training or equivalent combination.
- Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to effectively present technical information clearly and concisely.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percentage.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to isolate root causes according to a prescribed set of guidelines, matching solutions to identified issues.
- Ability to listen and respond while keying into an automated system.
- Ability to thoroughly learn client-specific software and hardware (Windows or Mac environment).
- Able to accurately type 25 wpm.
- General technology knowledge, including operating systems, basic internet navigation, hardware components, software, networking components (video, data, voice), peripherals, and email applications.
- The physical demands include sitting, talking, hearing, using hands to handle or feel, and reaching with hands and arms.
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Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance