Talan City Group
1-10 employees
individual-and-family-services
family-governance
family-services
immigration-planning
individual
investment
nondepository-credit-institutions
russia
succession-planning
tax-planning
venture-capital-investment
About Talan City Group
Talan City Group & Partners brings together the efforts of immigration advisers, legal professionals, accountants and advisers, who have experience of working with highly successful entrepreneurs, business owners and wealthy families from Russia, Ukraine, Kazakhstan and other CIS countries. Talan City Group holds a license for providing immigration services and is regulated by the Office of the Immigration Services Commissioner (OISC) in the United Kingdom (Reg. № F200600033). The investment, wealth management, financial and other specified advice is provided by regulated advisers according to our partnership agreements.
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Description
- At Tala, we’re applying advanced technology and human creativity to solve what legacy institutions can’t or won't. We are a global financial infrastructure company on a mission to unleash the economic power of the global majority, recognizing that today’s financial infrastructure doesn’t work for most of the world’s population.
- We’re the first and only platform to combine the intelligence of a credit bureau, the payments execution of a fintech, and the relationship expertise of a bank into one vertically integrated solution. Our platform is powered by an expansive moat of proprietary data and AI/ML decisioning technology, enabling us to deliver instant, reliable liquidity personalized to every customer's needs. Through our flagship credit app, we’ve disbursed over $7 billion in credit to more than 12 million customers across Latin America, Southeast Asia, and East Africa. These customers have leveraged Tala products to start and expand small businesses, manage day-to-day needs, and pursue their financial goals.
- Our pioneering work and proven impact have earned us consistent recognition, including being named to:
- CNBC’s Disruptor 50 for five years.
- CNBC’s World's Top Fintech Companies for two consecutive years.
- Forbes’ Fintech 50 list for nine consecutive years.
- Visionary investors, persuaded by the economic power of the global majority, have committed half a billion dollars in equity and debt to Tala's success.
- Given the global nature of our team, we operate on a remote-first approach with office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
- Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!
- About the Role
- We are establishing a temporary "sandbox" unit to support the beta phase of the Installments rollout for the Philippines and resolve legacy "Expanded Access" assets. This project team will be responsible for testing undefined workflows, validating new collection protocols, and managing a finite inventory of specific accounts. As a Project-based Recoveries Advocate, you will be instrumental in helping the organization learn and adapt before these features are rolled out to the wider business.
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Requirements
- Fast at learning new systems and processes; comfortable working in a "pilot" environment where workflows may change based on testing data.
- Ability to communicate clearly and professionally, both verbally and in writing, with high sensitivity to the specific risk profiles of the assigned customer cohorts.
- Quality typing skills and the ability to navigate modern web-based tools and CRM platforms efficiently.
- Strong decision-making and conflict resolution skills, with the ability to handle customer complaints under pressure.
- Good work ethic and a team player mindset, willing to collaborate on refining new processes.
- Willingness to work a flexible schedule as required by the project's seasonality and demand spikes.
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Benefits
- Opportunity to work on a mission-driven company focused on financial inclusion.
- Remote-first work environment with global team collaboration.
- Involvement in innovative testing and process refinement in a pilot project setting.
- Potential to gain experience in fintech, collections, and customer engagement strategies.