Synchrony Bank
5001-10000 employees
Financial Services
Banking
Consumer Finance
About Synchrony Bank
Synchrony Bank is a leading consumer financial services company specializing in private label credit cards, promotional financing, and consumer banking products. Founded in 2003 as a spin-off from General Electric, Synchrony provides innovative financing solutions to millions of consumers and partners with a wide range of retailers and businesses across the United States. The company focuses on delivering flexible credit options and digital payment solutions to enhance customer experiences. Synchrony is committed to responsible lending and leveraging technology to drive growth and customer engagement in the financial services sector.
5 months ago
Senior Functional Remediation Coordinator
Canton, Ohio - Office
Full-time
Senior
Senior Functional Remediation Coordinator
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Description
- Senior Functional Remediation Coordinator (SFRC) leads complex consumer remediations involving multiple levels of customer harm, ambiguity, or regulatory complexity.
- The role includes managing a portfolio of remediation projects, collaborating with process owners, SMEs, and analytics teams to identify impacted customer populations, and designing remediation plans.
- SFRCs mentor FRCs, handle escalations, and operate with high autonomy to make decisions on remediation approaches, timelines, and resources.
- The position involves partnering with leadership to optimize remediation methods, leading remediation pods, facilitating stakeholder communication, and ensuring timely escalation of risks.
- Qualifications include a bachelor’s degree or equivalent experience, project management experience in financial services, and proficiency with Microsoft Office tools.
- Desired skills include system knowledge, agile experience, creative problem solving, and strong communication skills.
- The salary range is $90,000 - $155,000 USD annually, with eligibility for bonuses.
- The role requires legal authorization to work in the U.S. and adherence to company policies and diversity commitments.
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Requirements
- Bachelor’s degree in a financial or business-related field or high school diploma with 9+ years relevant work experience
- 3+ years Project Management experience within Financial Services
- 7+ years’ experience in a financial services industry, operations, or customer service, sales, digital servicing
- 2+ years of experience managing remediations
- Proven ability to lead highly complex projects
- Experience fostering alignment across cross-functional teams
- Proficient with Microsoft Excel & PowerPoint
- Excellent interpersonal, analytical, organizational, written and verbal communication skills
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Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Vacation and sick leave
- Parental leave
- Remote work flexibility
- Annual bonus based on performance
- Market-based salary adjustments