Sutherland
10000+ employees
Business Process Outsourcing (BPO)
Information Technology and Services
Customer Service
About Sutherland
Sutherland is a global provider of digital transformation, business process outsourcing, and technology services. Founded in 1986, the company specializes in delivering customer experience management, back-office support, and IT services to clients across various industries including healthcare, banking, retail, and technology. Sutherland leverages advanced analytics, automation, and AI to help businesses improve operational efficiency and customer engagement. With a workforce exceeding 30,000 employees worldwide, Sutherland is recognized for its commitment to innovation and excellence in service delivery, supporting clients in their digital transformation journeys.
4 months ago
Microsoft Training Professional
Full-time
Mid Level
Microsoft Training Professional
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Description
- Sutherland is looking for a Microsoft Training Professional to support their growing program.
- The role requires a Microsoft expert capable of training, supporting, and answering user questions in real time.
- Key responsibilities include delivering live instructor-led virtual training sessions, creating and updating training content, collaborating with stakeholders to identify training needs, evaluating training effectiveness, and designing engaging training programs.
- The candidate should have excellent presentation and communication skills, experience scripting educational videos, and the ability to simplify complex concepts.
- Desirable attributes include being resourceful, extroverted, and capable of providing technical support during training sessions.
- Certifications such as Microsoft Certified Trainer (MCT) and Microsoft 365 Certified: Teamwork Administrator are preferred.
- The role is full-time and supports enterprise environments with a focus on Microsoft 365 and Power Platform applications.
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Benefits
- Confidentiality of information according to EEO guidelines.