Streamlabs
5001-10000 employees
computer-software
computer-games
consumer-internet
consumers
enterprise-software
esports
games
gaming
information-technology
internet
live-stream-software
livestreaming
saas
services
social-games
social-media
software
video
video-games
video-streaming
software-development
streaming-services
entertainment
About Streamlabs
Growth, Monetization, Customization. Streamlabs is the #1 3rd-party software for broadcasters and content creators on multiple Live Streaming platforms. We create essential customization tools catered towards new and experienced streamers allowing enhanced viewer engagement and ultimately, channel growth. Built by streamers for streamers. For job listings, please visit angel.co/stream-labs/jobs
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Description
- Stream is looking for a Customer Success Manager to join our growing Customer Success team. This role will be based in Amsterdam.
- Hybrid policy: Applicants based in the Netherlands or relocating here are expected to work in the office in Amsterdam three times per week. Exemptions may apply to specific cases.
- Job Responsibilities
- Own the post-sales customer journey of our Enterprise Customer segment for your book of accounts.
- Coordinate and run onboarding sessions with product and engineering teams.
- Manage releases and "go-lives" of our customers using our products and ensure smooth deployments.
- Use product knowledge to drive adoption of features and challenge accounts with lower adoption to reduce contraction and churn risks.
- Hold Strategic Business Reviews with your largest customers.
- Continually monitor the health of your book of business using our CSMP.
- Own the data hygiene of your accounts and their paperwork in our systems.
- Run the renewal cycles with your book of accounts, negotiate contracts, and partner with the accounts team for cross-sell and upsell opportunities.
- About You
- The ideal candidate for this position is someone who enjoys being customer-facing and gets job satisfaction from solving business-related problems with great products.
- Requirements
- 3+ years of experience as an account manager or CSM.
- Not afraid to challenge the status quo of a workflow to define new best practices.
- Can grasp technical products and concepts quickly.
- Understand how to gauge the value a product provides to a problem.
- Work seamlessly across departments—product, support, engineering, sales, and finance.
- Bonus points
- Experience working with a high-growth SaaS startup.
- Engineering experience (JavaScript, Ruby, Python, etc.).
- Proficiency in Salesforce, HubSpot, or CSMP tools like ChurnZero, Vitally, Gainsight.
- Why join Stream?
- Success history with over $58.25M raised.
- Rapid growth since 2020, from 30 to 150 employees.
- Opportunities for ownership, accountability, and career growth.
- Cutting-edge technology and innovation.
- Backed by leading VC firms and notable investors.
- What we have to offer you
- Exceptional engineering team.
- Opportunity to work on OSS projects.
- 28 days paid time off plus Dutch holidays.
- Company equity.
- Pension scheme.
- Hybrid work flexibility (3 days in-office).
- Learning and development budget.
- Commute coverage (NS card or bike).
- Fitness stipend.
- Bi-weekly chair massages.
- MacBook Pro and peripherals.
- Healthy catered lunches and snacks.
- Relocation support, visa sponsorship, 30% ruling.
- Office in Amsterdam.
- Opportunities to attend or present at conferences.
- Visit to Boulder, CO office.
- Our culture
- Stream has a casual, diverse, and transparent culture, valuing ownership, quality, and excellence. We support each other and aim for stable, high-quality software delivery. We are an equal opportunity employer and do not accept unsolicited agency resumes.
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Requirements
- 3+ years of experience as an account manager or CSM.
- Not afraid to challenge the status quo of a workflow to define new best practices.
- Can grasp technical products and concepts quickly.
- Understand how to gauge the value a product provides to a problem.
- Work seamlessly across departments—product, support, engineering, sales, and finance.
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Benefits
- 28 days paid time off plus paid Dutch holidays
- Company equity
- A pension scheme
- Hybrid work flexibility (3 days in-office)
- A learning and development budget
- Commute coverage: NS business card or a company bike
- Fitness stipend
- Bi-weekly in-office chair massages by a professional
- MacBook Pro and peripherals provided
- Healthy catered team lunches and plenty of snacks
- A generous relocation package, visa sponsorship, and 30% ruling support