SevenRooms
201-500 employees
Hospitality
Software
Technology
Customer Experience Management
About SevenRooms
SevenRooms is a hospitality technology company that provides a comprehensive guest experience and retention platform for restaurants, hotels, and other venues. Founded in 2011, the company offers tools for reservation management, guest profiles, marketing automation, and data analytics to help businesses increase revenue and build direct relationships with their customers. SevenRooms integrates with POS systems and other hospitality software to streamline operations and enhance personalized guest experiences. With a mission to empower hospitality operators through technology, SevenRooms serves a global client base and is recognized for its innovative approach to guest engagement.
5 months ago
Customer Success Manager
London - Remote
Full-time
Mid Level
Customer Success Manager
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Description
- The Customer Success Manager will help secure the long-term success of clients by providing support throughout their entire lifecycle, including deployment, training, and adoption.
- The role focuses on building strong relationships, achieving retention targets, analyzing key metrics, and becoming an expert on the SevenRooms platform.
- The team is part of DoorDash's In-Store Business Unit, supporting hospitality operators with innovative solutions to enhance guest experiences and business performance.
- The position requires at least 3 years of relevant experience, excellent communication skills, and the ability to manage multiple projects.
- Fluency in French, Italian, or Spanish is a nice-to-have.
- The company, SevenRooms, was founded in 2011 and acquired by DoorDash in 2025, offering tools for marketing, operations, and guest experience, integrated with a CRM.
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Requirements
- 3+ years of experience working in a Customer Success or Account Management role
- Excellent verbal and written communication skills
- Ability to communicate, present, and influence at all organizational levels, including executive and C-level
- Experience building and implementing systems and processes for internal communication
- Strong attention to detail with strategic vision
- Passion for helping customers succeed and solving business challenges
- Fluency in French, Italian, or Spanish (nice-to-have)
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Benefits
- Comprehensive benefits and perks
- Support for diversity and inclusion
- Potential accommodations upon request