ServiceNow
10001+ employees
About ServiceNow
ServiceNow is a leading cloud computing company that specializes in digital workflows to help enterprises automate and manage their IT operations, employee workflows, and customer service processes. Founded in 2004, the company provides a comprehensive platform that enables organizations to improve operational efficiencies, reduce costs, and enhance user experiences through automation and AI-driven insights. ServiceNow's products span IT service management, IT operations management, HR service delivery, and customer service management, positioning it as a critical partner for digital transformation across industries. With a strong market presence and a commitment to innovation, ServiceNow serves thousands of customers worldwide, driving enterprise productivity and agility.
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Description
- The Principal Customer Success Executive at ServiceNow is responsible for acting as an advocate for customers, overseeing a portfolio to help them achieve business outcomes, and fostering greater adoption of ServiceNow products.
- The role involves guiding customers to maximize their investment, developing success strategies, and collaborating with internal teams to address issues.
- The position requires extensive experience in AI integration, project management, and customer engagement, with a focus on delivering value and ensuring customer satisfaction.
- The role also includes mentoring junior team members, developing new success initiatives, and supporting recruiting efforts.
- The work is flexible or remote within North America and Canada, emphasizing a distributed work environment.
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Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry.
- 10+ years of related work experience; OR equivalent work experience.
- Creativity with comfort running projects independently.
- Ability to improve complex issues through analysis and resolution.
- Success in working collaboratively.
- Mentoring team members.
- ServiceNow certifications (e.g., FD21).
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Benefits
- Flexible or remote work environment.
- Inclusive and accessible application process.
- Opportunities to work with innovative AI-enhanced technology.
- Support for creating an accessible and inclusive candidate experience.
- Potential for career growth within a global market leader.