ServiceNow
10001+ employees
About ServiceNow
ServiceNow is a leading cloud computing company that specializes in digital workflows to help enterprises automate and manage their IT operations, employee workflows, and customer service processes. Founded in 2004, the company provides a comprehensive platform that enables organizations to improve operational efficiencies, reduce costs, and enhance user experiences through automation and AI-driven insights. ServiceNow's products span IT service management, IT operations management, HR service delivery, and customer service management, positioning it as a critical partner for digital transformation across industries. With a strong market presence and a commitment to innovation, ServiceNow serves thousands of customers worldwide, driving enterprise productivity and agility.
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Description
- The Global GTM Transformation & M&A team at ServiceNow helps drive clarity, operational efficiency, and data-informed decision-making across our global Sales, Customer Success, and Partner ecosystem.
- As we continue to scale, we are seeking a Director, GTM Transformation who can balance strategic thinking, influence, and accountability with hands-on execution.
- Help shape AI’s impact on how sellers work and interact with customers by collaborating across teams to drive ServiceNow’s go-to-market strategy.
- This role partners with executives in Sales, Marketing, Customer Success, and Product to deliver transformation programs that support scalable growth and improved margins.
- Key responsibilities include defining GTM transformation initiatives, developing business cases, benchmarking best practices, managing cross-functional workstreams, developing operating frameworks, collaborating with various teams, aligning stakeholders, and championing a culture of continuous improvement.
- Qualifications include 10+ years in GTM strategy or enterprise SaaS, experience with AI-powered programs, strong analytical skills, excellent communication, ownership, and collaboration.
- A bachelor’s degree is required, MBA or higher preferred.
- The role is remote/flexible with a salary range of $215,900 to $377,900, plus benefits such as health plans, 401(k), ESPP, matching donations, flexible time off, and family leave programs.
- ServiceNow is an equal opportunity employer committed to diversity and inclusion, offering accommodations and complying with export control regulations.
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Requirements
- 10+ years of experience in GTM strategy, or enterprise SaaS environments
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption
- Track record of driving global GTM programs with measurable impact on revenue and margin
- Experienced with executive alignment and governance for GTM transformation KPIs and OKRs
- Experienced in delivering AI-powered programs from concept through scale, with measurable business impact
- Strong analytical and problem-solving skills, including experience working with large datasets and building business models
- Excellent communication skills; able to develop executive-ready materials and influence at all levels
- High sense of ownership and bias toward action; thrives in fast-paced, ambiguous environments
- Collaborative mindset and ability to lead through influence across teams and functions
- Bachelor’s degree required; MBA or advanced degree a plus
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Benefits
- Health plans including flexible spending accounts
- 401(k) Plan with company match
- ESPP (Employee Stock Purchase Plan)
- Matching donations
- Flexible time away plan
- Family leave programs