ServiceNow
10001+ employees
About ServiceNow
ServiceNow is a leading cloud computing company that specializes in digital workflows to help enterprises automate and manage their IT operations, employee workflows, and customer service processes. Founded in 2004, the company provides a comprehensive platform that enables organizations to improve operational efficiencies, reduce costs, and enhance user experiences through automation and AI-driven insights. ServiceNow's products span IT service management, IT operations management, HR service delivery, and customer service management, positioning it as a critical partner for digital transformation across industries. With a strong market presence and a commitment to innovation, ServiceNow serves thousands of customers worldwide, driving enterprise productivity and agility.
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Description
- The Partner / Customer Advocate is a key role within ServiceNow's Global Partnerships & Channels (GPC), responsible for representing partner and customer needs, managing escalations, providing strategic insights, and driving operational excellence.
- The role involves influencing cross-functional teams, supporting senior leadership, and contributing to the ecosystem's AI-native transformation.
- The candidate must have extensive experience in partner management, customer success, or enterprise SaaS, with strong analytical and executive presence skills.
- The position is remote or flexible, supporting ServiceNow's distributed work model, and requires 75% travel including international.
- The role aims to reduce friction, improve partner experiences, and align internal strategies to support ServiceNow’s growth and transformation initiatives.
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Benefits
- Flexible or remote work environment
- Opportunity to work within a global, innovative, AI-led organization
- Exposure to strategic partner management and enterprise SaaS leadership
- Travel opportunities including international travel