Serco North America
1001-5000 employees
Government Services
Defense
Public Sector
Consulting
Technology Services
About Serco North America
Serco North America is a leading provider of public services, delivering innovative solutions to government agencies and commercial clients across the United States and Canada. The company specializes in defense, transportation, healthcare, and citizen services, leveraging technology and expertise to improve operational efficiency and service delivery. As part of the global Serco Group, Serco North America is committed to supporting public sector missions with a focus on integrity, innovation, and performance excellence. Their services include program management, IT solutions, and consulting, helping clients meet complex challenges and achieve strategic objectives.
5 months ago
Technical Project Leader
San Diego, California - Office
Full-time
Lead
Technical Project Leader
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Description
- Serco is hiring a Technical Project Leader to support their ONCERS & NG-911 Team, focusing on IP-based systems integrating emergency and security data sources.
- The role involves project management, business development, and supporting deployments of public safety telecommunications systems, primarily within the DoD framework.
- The position requires a DoD Secret security clearance, extensive experience in public safety systems, and the ability to travel up to 75% domestically and internationally.
- The company offers comprehensive benefits including health insurance, retirement plans, paid leave, and flexible work arrangements.
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Requirements
- Ability to obtain and maintain a DoD Secret security clearance
- U.S. Citizenship required
- A Bachelor's Degree or a High School Diploma/GED with at least 16 years of relevant experience
- Minimum 12 years of experience with public safety telecommunications and information systems
- Experience with E911 and NG911 solution deployments
- Knowledge of industry standards including NENA
- Experience with CTI integrations with telephony platforms
- Experience with E911 and NG911 systems installation within DoD IA and Cyber Security frameworks
- Ability to travel up to 75+% of the time, CONUS & OCONUS
- Ability to obtain and maintain a U.S. Passport
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Benefits
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan including counseling services
- Comprehensive health coverage and health savings accounts
- Retirement plans
- Paid time-off programs