Serasa Experian
1001-5000 employees
information-services
data-infrastructure-and-analytics
credit-intermediation
fraud-prevention
market-research
financial-services
data-security-software-products
it-services-and-it-consulting
decision-making-platforms
business-services
enterprise-software
information-technology
information-technology-and-services
marketing
nec
security
services
About Serasa Experian
Somos 17 mil pessoas ao redor do mundo que, por meio de dados, análises e tecnologia, ajudam seus clientes e consumidores a alcançar seus objetivos e navegar em seu mundo com confiança. Acreditamos que dados e pessoas ampliam oportunidades e são essenciais para criar um amanhã melhor. Aqui vamos compartilhar com você o nosso dia a dia, novidades e oportunidades de se juntar à equipe. Se você quer fazer parte disso, você está no lugar certo!
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Description
- Experian is a global data and technology company that helps redefine lending, prevent fraud, and provide insights across various industries.
- The Client Success Manager will be responsible for managing client relationships, delivering proactive insights, collaborating with cross-functional teams, and guiding technical solutions.
- The role includes overseeing onboarding, troubleshooting, change management, and post-sale activities, with a focus on achieving measurable client outcomes and strategic growth.
- The position emphasizes empathy, proactive engagement, and technical fluency, reporting to the EVP of Client Experience.
- The company offers comprehensive benefits including health, dental, vision, 401(k), paid time off, and holiday days.
- Experian values diversity, inclusion, and work/life balance, recognized as a Great Place to Work and a Fortune Best Company.
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Requirements
- 5+ years' experience with client success, account management, or consulting within the software/platforms industry.
- Technical fluency in software platforms and IT environments.
- Experience aligning client goals with business outcomes.
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Preferred Certifications: Certified Customer Success Manager (CCSM) or equivalent, ITIL Foundation Certification or equivalent.
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Benefits
- Paid time off
- 401K with a 4% company match with immediate vesting
- Comprehensive health, dental, and vision plans
- 5 sick days each calendar year
- 12 paid company holidays
- 2 paid volunteer days
- DEI initiatives and focus on work/life balance
- Recognition programs and wellness initiatives