Samsara
1001-5000 employees
About Samsara
Samsara is a leading provider of Internet of Things (IoT) solutions that connect physical operations to the cloud, enabling businesses to improve safety, efficiency, and sustainability. Founded in 2015, the company offers a comprehensive platform that integrates hardware and software for fleet management, asset tracking, driver safety, and industrial process monitoring. Samsara's products include GPS tracking devices, dash cams, sensors, and a cloud-based software platform that provides real-time data analytics and insights. With a mission to increase the efficiency and safety of physical operations, Samsara serves a wide range of industries including transportation, logistics, construction, and manufacturing. The company is publicly traded on NASDAQ under the symbol IOT and has grown rapidly to become a major player in the IoT and telematics market.
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Description
- Join Samsara’s Global Renewals team as a senior leader responsible for the digital renewals function.
- You will oversee all aspects of commercial renewals—including sales-assisted, self-service, and auto-renewal customers—driving customer growth, efficiency, and retention at scale.
- The role involves leading a team of managers, collaborating with Sales, Customer Success, Product, and Marketing to optimize the renewal journey, and developing strategies to improve renewal rates and customer lifecycle performance.
- The position is remote, open to candidates in most US states except Alaska, certain metro areas, and specific states.
- You will be instrumental in building processes, leveraging technology, and championing customer value to mitigate churn and enhance operational efficiency.
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Requirements
- 7+ years experience in SaaS, recurring revenue, or subscription-based business, with emphasis on renewals or customer success
- 3+ years of people management experience, including managing managers and scaling teams
- Deep experience with digital commerce or self-service renewal workflows
- Track record driving measurable improvements in renewal rates and customer lifecycle performance
- Strong analytical and process optimization skills, with experience using CRM and digital tools
- Excellent cross-functional communication and project leadership abilities
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Benefits
- Remote and flexible working arrangements
- Health benefits
- Competitive total compensation package
- Employee-led remote work options