RSA Security LLC
1001-5000 employees
Information Technology and Services
Cybersecurity
Computer Software
About RSA Security LLC
RSA Security LLC is a leading cybersecurity company specializing in digital risk management and threat detection solutions. Founded in 1982, RSA provides advanced security products and services including identity and access management, fraud prevention, and risk analytics to help organizations protect their digital assets and data. The company is known for its RSA SecurID authentication products and its comprehensive approach to cybersecurity, serving a global customer base across various industries. RSA's mission is to enable businesses to thrive in a digital world by providing trusted security solutions that reduce risk and ensure compliance.
2 months ago
Technical Support Engineer
Cairo - Remote
Full-time
Mid Level
Support Engineer
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Description
- RSA is looking for a highly motivated and customer-focused Technical Support Engineer to join their team.
- The role involves providing technical assistance to global customers, diagnosing complex issues related to RSA Identity and Access Management solutions, and ensuring customer success.
- Responsibilities include troubleshooting software, hardware, and system problems, managing support cases, communicating technical information clearly, collaborating with engineering and product teams, and documenting solutions.
- The ideal candidate will have a bachelor’s degree in Engineering or Computer Science, 0-2 years of experience (fresh graduates welcome), and skills in networking, Linux/Unix, SQL, and basic programming.
- The role requires participation in a 24x7 support rotation, including shifts and on-call duties.
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Requirements
- Bachelor’s degree in Engineering (Communications/Networks or Computer Science)
- Typically requires 0-2 years of related experience; fresh graduates are welcomed
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills in English
- Basic understanding of Java programming and ability to read application logs
- Basic understanding of IAM concepts and security principles
- Basic to intermediate knowledge of Linux/Unix environments and command-line usage
- Understanding of networking fundamentals and security concepts (TCP/IP, TLS, basic authentication)
- Basic understanding of SQL and relational databases
- Familiarity with Windows environments and Active Directory
- Willingness to participate in a 24x7 support rotation, including shifts and on-call
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Benefits
- Participation in a 24x7 support rotation, including shift work, holidays, and on-call responsibilities
- Equal employment opportunity and non-discrimination policies
- Potential accommodations during the application process