Pure Storage
1001-5000 employees
Information Technology and Services
Computer Hardware
Data Storage
About Pure Storage
Pure Storage is a leading enterprise data flash storage company that provides all-flash data storage hardware and software products. Founded in 2009, the company focuses on delivering high-performance, scalable, and efficient storage solutions that simplify data management and accelerate digital transformation for businesses worldwide. Pure Storage's products include FlashArray and FlashBlade, designed to support mission-critical applications, cloud-native workloads, and big data analytics. The company's mission is to enable customers to harness the power of data with innovative, reliable, and easy-to-use storage technology, positioning itself as a pioneer in the data storage industry.
3 months ago
Technical Support Engineer
Utah, Utah - Remote
Full-time
Mid Level
Support Engineer
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Description
- As a Technical Support Engineer on our 24x7 Support team, you'll be a frontline hero, ensuring our customers have an exceptional experience with our FlashArray product.
- You will analyze and resolve complex issues involving hardware, software, and environmental factors, building strong collaborative relationships across the company to champion customer needs.
- Your work directly impacts customer satisfaction and helps maintain our industry-leading NPS score.
- Responsibilities include owning and resolving customer issues, troubleshooting multi-platform environments, leading customer calls, updating knowledge bases, and mentoring junior engineers.
- The role requires at least 3 years of enterprise technical support experience, deep troubleshooting skills in storage, networking, and performance issues, and knowledge of operating systems like Linux, Windows, VMware, LANs/WANs, and SANs.
- The position is remote, based in Utah, with a shift schedule of Saturday to Monday, 5am to 6pm, 3 x 13-hour shifts.
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Requirements
- A minimum of 3 years of experience in a professional enterprise level technical support role
- Proven experience in a technical support role owning and resolving complex customer issues in a multi-platform enterprise environment
- Deep technical troubleshooting skills in storage, networking, replication, performance, and space
- Working knowledge of operating systems such as Linux, Windows, VMware
- Familiarity with LANs & WANs and Storage Area Networks
- Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously
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Benefits
- Flexible time off and wellness resources
- Company-sponsored team events
- Inclusive and diverse work environment
- Support for accommodations for candidates with disabilities
- Opportunities for growth and development
- Recognition as a Great Place to Work®
- Perks to promote work-life balance