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Description
- The IT Support Analyst I is responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems remotely.
- This position involves working during a 4x10 shift schedule, offering support across various platforms, and maintaining documentation of issues and resolutions.
- The role requires excellent communication skills, a proactive approach to problem-solving, and the ability to work independently in a remote environment.
- The company values dedicated team members who can deliver high-quality support and contribute to continuous improvement of IT services.
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Requirements
- Strong troubleshooting and problem-solving skills
- Excellent communication skills
- Ability to work independently in a remote environment
- Experience with hardware and software support
- Availability to work a 4x10 shift schedule
- Customer service orientation
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Benefits
- Remote work flexibility
- Competitive salary
- Health insurance
- Paid time off (PTO)
- Sick leave
- Training and development opportunities
- Work-life balance