Portside Marketing, LLC
1-10 employees
marketing-and-advertising
advertising
consumer-internet
consumers
graphic-design
information-technology
internet
logo-design-amp-development
logo-design-development
marketing
professional-services
search-engine-optimization
search-marketing
seo
services
social-media-marketing
web-design
website-design-amp-marketing
website-design-marketing
About Portside Marketing, LLC
Portside Marketing, LLC is an online marketing and social media company that works with small businesses to maximize their online presence through its search marketing and optimization programs. Responsible for guiding the company's strategy and growth, we have helped hundreds of merchants realize amazing gains and advances in their business goals by implementing simple, effective online marketing campaigns that deliver customers. And customers mean profits! We are a small, focused company that works with a limited amount of clients to ensure we give each one our focus and individual attention. Your success is our success.
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Description
- Portside, Inc. is looking for a Customer Support Analyst to support their aviation software solutions.
- The role involves handling customer support tickets, troubleshooting product issues, escalating complex problems, and maintaining documentation.
- The candidate will collaborate with support and product teams, ensure adherence to SLAs, and contribute to knowledge base updates.
- The position requires a strong technical background, aviation industry familiarity, and excellent communication skills.
- The role is remote, with availability during U.S. business hours and potential after-hours or weekend coverage.
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Requirements
- Bachelor’s degree preferred, ideally in Aviation Management, Information Technology, or a related field
- 1–3 years of experience in customer support, help desk, or similar role, preferably supporting software or SaaS products
- Familiarity with aviation operations, flight departments, scheduling concepts, dispatch workflows, or industry standards (e.g., Part 91 / Part 135 regulations)
- Strong written and verbal communication skills in English
- Experience working with cloud-based applications or aviation management systems
- Familiarity with CRM/ticketing tools such as Zoho Desk, Zendesk, Salesforce, or JIRA
- Ability to navigate logs, settings, and user configuration screens
- Ability to manage multiple tickets in a fast-paced environment with strong prioritization skills
- Availability during U.S. business hours, with after-hours or weekend coverage as needed
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Benefits
- Competitive base salary
- Fully remote work
- Generous time off policy
- Opportunities for professional development and career advancement
- Dynamic, collaborative, and fast-growing work environment